topic Re: G8 ilo's can't connect to remote host for Data Collection in Server Management - Systems Insight Manager

G8 ilo's can't connect to remote host for Data Collection

ccoho — Thu, 04 Oct 2018 13:32:16 GMT

After upgrading to the 2.6 firmware on all of my servers, now my G8 servers are reporting "Cannot connect to remote host" when trying to send data collection. My G9's seem to be reporting fine. I've confirmed connectivity (and I even have a G8 and G9 at the same location configured the same, the G9 connects, the G8 does not).

When I was investigating I checked my DNS server and it seems it is doing a lookup for services-isee.hp.com, but that DNS lookup is failing. I even did a DNS lookup elsewhere to confirm it just wasn't my DNS server having issues.

Anyone else having this issue? Any known fix?

Re: G8 ilo's can't connect to remote host for Data Collection

Torsten. — Thu, 04 Oct 2018 15:38:40 GMT

Related to Insight remote support?

I have seen the same on some servers.

I solved this by unregister/register again (from ILO -> Remote Support screen) .

Re: G8 ilo's can't connect to remote host for Data Collection

ccoho — Thu, 04 Oct 2018 15:44:58 GMT

OK, going to give that a try, thank you. I will post back if it solved it.

Re: G8 ilo's can't connect to remote host for Data Collection

ccoho — Thu, 04 Oct 2018 17:21:24 GMT

That did solve it! Unfortunately i now have to re-register 15 other devices.

Thank you!