topic Re: VCA Not working in Server Management - Systems Insight Manager

VCA Not working

Gabriel Aguilo — Mon, 25 Oct 2004 06:30:39 GMT

Hi All,

I have setup all my servers with VCA agents, and they can all connect back to my VCRM server corectly, and update OK.

However, there is one server which VCA agent is not working. When I try to open the VCA options on the servers system management homepage, I simply receive a message saying:

The Version Control Agent encountered an error while obtaining the software and firmware inventory.

I cant even change the options on where to point the VCA to the VCRM.

I have checked the SNMP settings on the server, and they are correctly configured (exactly like the servers that work). I am also able to ping my VCRM server, and DNS works correctly.

Is there any reason why this just wont work? I have uninstalled and reinstalled the VCA many times, and rebooted each time. It seems like it cant find what software revisions are on the server itself.

Any ideas would much appreciated.

Thanks in advance.

Gabriel

Re: VCA Not working

Gabriel Aguilo — Thu, 28 Oct 2004 03:18:14 GMT

Has anyone had a similar problem?

I ve now reinstalled the management agents and the VCA agents again, and it still doesnt work.

Thanks,

Gabriel

Re: VCA Not working

Josef Nedved — Thu, 28 Oct 2004 05:50:06 GMT

Are you running it on a Windows server? I had a similiar problem with VCA on a Linux server, I got it to work eventually, all I did was used different versions of drivers / vca binaries.

Re: VCA Not working

Gabriel Aguilo — Thu, 28 Oct 2004 05:56:36 GMT

Hmm Ok ill try to install an older version of the VCA agent.

Let you know how I get on

Re: VCA Not working

Gabriel Aguilo — Tue, 23 Nov 2004 09:27:38 GMT

Hello all

I still receive the same error, no matter what I do.

I have configured the malfunctioning server to exactly the same VCA agent settings that my other servers use, and still no luck.

I have raised a call with HP, but they are stumped as well.

Has anyone seen this error? Or have any other ideas?

Thanks again

Gabriel

Re: VCA Not working

Ivan KOVAC — Tue, 23 Nov 2004 09:52:45 GMT

hello

Run identification for that server and then run Software Status polling.

i.

Re: VCA Not working

Gabriel Aguilo — Tue, 23 Nov 2004 10:01:47 GMT

Thanks for replying, still no luck however. I keep on getting the attached message (see previous post).

Is there any way of completely removing the VCA agent - as some registry files might have been corrupted? I ask this because no matter how many times I reinstall the agent (various versions), I immeadiatley receive the inventory error when opening it.

Thanks

Gabriel

Re: VCA Not working

Rob Buxton — Tue, 23 Nov 2004 14:48:35 GMT

Just a quick check, have you installed the entire softpaq (e.g. 7.10A) or just the agents from a particular softpaq?
It's recommended practise to install the entire softpaq.

Another possible test.
Try removing the VC Agent.
Reboot.
Check that the directory c:\compaq\vcagent has gone, if not rename it.
Reinstall the VC Agent.

Re: VCA Not working

Gabriel Aguilo — Wed, 24 Nov 2004 04:13:05 GMT

Hi Rob,

No, ive deleted the C:\Compaq\vcagent before and tried to reinstall, but I still get the same problem.

There isnt a trust issue, there also isnt any problems connecting back onto the HP SIM server, they are on the same network. I am currently out of ideas.

The VCA was installed apart from the PSP.

I'll try and continue this with HP

Thanks anyway