topic Where can I get support on Compaq Insight Manager 5.2 ? in Server Management - Systems Insight Manager

Where can I get support on Compaq Insight Manager 5.2 ?

Kirstie Adams — Tue, 27 Jan 2004 07:17:57 GMT

We are running Compaq Insight Manager quite successfully, even with recent HP Servers (ML530, even a NAS box B3000)we have been able to install and run the Compaq Agents and successfully monitor the servers. However we have a HP TC2110 server on which the Compaq Agents will not install, the installation just exits without installing the agents. Any ideas ? The only system management tools that come with the server are HP Top Tools but I want to use CIM if at all possible.

Re: Where can I get support on Compaq Insight Manager 5.2 ?

Ken Henault — Tue, 27 Jan 2004 09:17:23 GMT

You need to run Top Tools agents on this system. You should get some information, but not as much as if you were running Insight Manager 7 or HP Systems Insight Manager.

You are now 2 major releases behind or your management platform. You should really consider upgrading to SIM or at least IM7.

Re: Where can I get support on Compaq Insight Manager 5.2 ?

David Claypool — Tue, 27 Jan 2004 10:30:40 GMT

Compaq Insight Manager, the Win32 application, went end-of-life in July, 2002. It is not compatible with platforms such as ProLiant BL series and TC series, features that have debuted since that time, and agents 6.4 or later.

IM7SP2 and later and hpSIM have the ability to talk directly to TopTools agents and are the preferred method for managing legacy systems that came with TopTools.

IM7 is being transitioned to hpSIM, so at this point you should probably skip IM7 and go directly to hpSIM.

Re: Where can I get support on Compaq Insight Manager 5.2 ?

Kirstie Adams — Tue, 27 Jan 2004 11:44:31 GMT

I have now found that TopTools is not supported on this model, see :
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=tis15263.
I have also tried to install HP Insight Management Agents on this server without success. Does anyone know for sure what I should install on a TC2110 so that I can monitor it, preferable through a version of Insight Manager (we are currently running COmpaq Insight Manager 5.2 but I realise I will probably have to upgrade.)

Re: Where can I get support on Compaq Insight Manager 5.2 ?

David Claypool — Tue, 27 Jan 2004 12:42:33 GMT

Kirstie:

When you said that TopTools came with your 2110, I unfortunately assumed your statement to be true (although I had thought that it didn't).

First, the Win32 "Compaq Insight Manager" is exclusively a ProLiant management product. It is incapable of managing anything else. One of the things that makes a ProLiant a ProLiant is the existence of the ProLiant Advanced Systems Management Controller. That is not present on the tc2110 which is why the Insight agents are not installable.

Part of the reason the tc2110 is able to be at the cost that it is is because it is not as richly manageable as a ProLiant. However, you will be able to get a certain level of management with hpSIM. Using SNMP it can get basic system status (up/down) and through WMI it can collect configuration data.

Re: Where can I get support on Compaq Insight Manager 5.2 ?

Kirstie Adams — Tue, 27 Jan 2004 16:45:53 GMT

David, thanks for your help. My statement was true - the HP TC2110 DID come with the TopTools CDs which is what is particularly annoying !! Anyway, thanks for clearing that up, the info you've given me is a great help, thanks.