topic Re: SIM and Initial ProLiant Support Pack Install in Server Management - Systems Insight Manager

SIM and Initial ProLiant Support Pack Install

Doug Wogan — Wed, 28 Jan 2004 13:56:21 GMT

I'm getting the error "could not execute the tool: Initial ProLiant Support Pack Install. No value was supplied for required argument with promt: Enter drive letter for setupc.exe"

Any ideas? This is a bit different from the SupportPack install in IM7.

Re: SIM and Initial ProLiant Support Pack Install

Jadrice Toussaint — Wed, 28 Jan 2004 13:59:51 GMT

Daug -

This is a known issue that HP is aware of. A way around this is to just schedule the job to run at alter time (meaning) a minute or two later. This workaround worked for me pretty well during my testing.

Let me know how you make out.

Re: SIM and Initial ProLiant Support Pack Install

Jadrice Toussaint — Wed, 28 Jan 2004 14:00:43 GMT

Oh by the way, make sure you have openssh installed on the remote machine that you are trying to dispatch the management agents to.

Re: SIM and Initial ProLiant Support Pack Install

Rob Buxton — Wed, 28 Jan 2004 14:01:36 GMT

In the softpaq, Setupc.exe is the command line version of the deployment tool and expects parameters to be passed, setup.exe runs the Remote Deployment GUI.

Re: SIM and Initial ProLiant Support Pack Install

Doug Wogan — Wed, 28 Jan 2004 15:09:07 GMT

I've tried the work-around of scheduling and get the error

"EXCEPTION CLASS: com.hp.mx.exceptions.MxFailedAuthenticationException
EXCEPTION: Authentication failed."

I know it's not from the userid and password I'm providing. Does it have anything to do with having openssh installed on the remote client?

Re: SIM and Initial ProLiant Support Pack Install

David Claypool — Wed, 28 Jan 2004 15:38:29 GMT

Correcting one misconception...

OpenSSH needs to be installed and running only on the hpSIM central management server (CMS), NOT on the remote device.

hpSIM calls 'setupc' on the CMS through SSH and passes the remote node's name, login and password to it. 'setupc' then executes against that remote station using Windows security, not through SSH.

Re: SIM and Initial ProLiant Support Pack Install

Doug Wogan — Wed, 28 Jan 2004 15:43:21 GMT

That's a relief. I was afraid I was going to have to go back to IM7. I wasn't about to go install openSSH to all my clients. I do still have the issue of "EXCEPTION CLASS: com.hp.mx.exceptions.MxFailedAuthenticationException
EXCEPTION: Authentication failed."
Any thoughts? I've tried both local admin accounts and domain admin accounts. I also re-exported the certificate from the CIM server and copied it back into the Support Pack configuration settings.

Re: SIM and Initial ProLiant Support Pack Install

David Claypool — Wed, 28 Jan 2004 15:50:38 GMT

Your exception error indicates that the hpSIM application was not able to authenticate to OpenSSH.

Did you follow the post-install instructions regarding OpenSSH in the hpSIM release notes?

Re: SIM and Initial ProLiant Support Pack Install

Doug Wogan — Wed, 28 Jan 2004 16:56:15 GMT

Of course I did! (not really) So I ran through the ssh setup to no avail. I think it's worse now. Not one of the commands givin in the instructions for setup worked. I tried "type passwd" from the etc dir and it fails. (cannot find the file specified) There is no passwd file. I tried the mkpasswd command and nothing happens. When I use the -l switch for a local account it tells me I need to specify a domain account when using the -d switch. When I use the -d switch it tells me nothing at all and the passwd file is not created in the etc dir. I tried reinstalling openSSH and have the same problem. Please don't make me go back to IM7! I just tore it down so I could use SIM!

Re: SIM and Initial ProLiant Support Pack Install

Jadrice Toussaint — Thu, 29 Jan 2004 10:33:40 GMT

My apologies on the the openssh client install. David is correct, you do not need openssh installed on each client.

Re: SIM and Initial ProLiant Support Pack Install

Jadrice Toussaint — Thu, 29 Jan 2004 10:41:14 GMT

Quick question for you, aer you running this on windows 2003 by any chance?

Re: SIM and Initial ProLiant Support Pack Install

Doug Wogan — Thu, 29 Jan 2004 10:43:21 GMT

Yes. 2003 Advanced server on a DL360G1 w/ SQL 2000 Ent.

Re: SIM and Initial ProLiant Support Pack Install

Jadrice Toussaint — Thu, 29 Jan 2004 11:54:04 GMT

ah ok I'ev attached an article to fix your openssh issue. Read it and follow the instructions.

Let me know how you make out.

Re: SIM and Initial ProLiant Support Pack Install

Doug Wogan — Thu, 29 Jan 2004 13:57:31 GMT

I just went through the steps. When trying to restart the openssh service I get the following error in the system log..

Event ID 7000 The OpenSSH Server service failed to start due to the following error:
OpenSSH Server is not a valid Win32 application.

Re: SIM and Initial ProLiant Support Pack Install

Jadrice Toussaint — Thu, 29 Jan 2004 14:15:37 GMT

did you delete the log file in \program files\OpenSSH\var\log ?

Re: SIM and Initial ProLiant Support Pack Install

Doug Wogan — Fri, 30 Jan 2004 08:02:59 GMT

Yes I did. I've also rebuilt the server from scratch. I'll fight with it one more day and if it still doesn't work I'll go back to IM7. Do you guys have any more "work around" documents? This is truley frustrating.
Doug.

Re: SIM and Initial ProLiant Support Pack Install

Jadrice Toussaint — Fri, 30 Jan 2004 09:34:09 GMT

Doug -

Don't give up on SIM, It is truely a superior product to IM7 once setup properly. I'll do my very best here to help you out.

Re: SIM and Initial ProLiant Support Pack Install

Doug Wogan — Fri, 30 Jan 2004 09:37:27 GMT

Too late. I need a working system. Maybe once all the bugs are worked out I'll try again. We're going back to IM7. Thanks for all your time.
Doug.

Re: SIM and Initial ProLiant Support Pack Install

Juan Mares — Wed, 08 Sep 2004 12:20:05 GMT

/*

EDIT

*/

Re: SIM and Initial ProLiant Support Pack Install

David Claypool — Wed, 08 Sep 2004 12:42:38 GMT

The previous posting has been superseded by the document "Secure Shell (SSH) in HP Systems Insight Manager" from http://www.hp.com/servers/manage --> HP SIM --> Information Library

See Appendix A: Troubleshooting.