topic Re: EMail Storm in Server Management - Systems Insight Manager

EMail Storm

Stephan Rimpau — Wed, 26 Jan 2005 10:52:22 GMT

My HPSIM 4.2 seems to have the email storm issue which should be resolved in this issue.
Sometime all outdated events are mailed again.

How can we proceed?

Re: EMail Storm

Scott Shaffer — Wed, 26 Jan 2005 14:17:00 GMT

Do you have any ideas why it did this? Did it just send out the storm while nothing else was going on or did you maybe make some changes in HPSIM that caused it?

Basically we're trying to track down what caused it.

Re: EMail Storm

Stephan Rimpau — Thu, 27 Jan 2005 02:01:51 GMT

It seems that this behaviour occurs when the automatic discovery runs and the time before some machines have been renamed.

The weired thing is that a large amount of the mails are from a machine called orphan_..... but you cannot see any machine with this name in the HPSIM.

To give you an idea of our installation. The HPSIM 4.2 is installed on a W2k3 Server Standard English with an actual patch level. The database is located on a SQL Server 2000.

Re: EMail Storm

Christian Mentschik — Thu, 27 Jan 2005 02:14:32 GMT

we have the same problem. upgrade 4.1 => 4.2. after this we got 1000 of old!!! mails and we have also the problem that SIM is thinking that some server are unreachable and 5 sec. later they are reachable. and this many times a day.

best regads
christian

Re: EMail Storm

Stephan Rimpau — Thu, 27 Jan 2005 02:26:31 GMT

We also have the issue with the unreachable and 5 sec. later reachable machines. Even increasing the timeouts did not fix the problem.

Re: EMail Storm

Christian Mentschik — Thu, 27 Jan 2005 02:30:31 GMT

i tried today the following:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=762032

will see.

christian

Re: EMail Storm

Stephan Rimpau — Thu, 27 Jan 2005 03:06:09 GMT

I'll try that workaround for the timeouts too and report if it fixes the problem.

Re: EMail Storm

Christian Mentschik — Thu, 27 Jan 2005 04:33:20 GMT

the problems with the unreachable / reachable are away but we got now 200 old mails (and more).

need a workaround imedatly.

thanks
christian

Re: EMail Storm

Stephan Rimpau — Fri, 28 Jan 2005 04:23:04 GMT

The issue with the alternating reachable/unrechable machines seems to be fixed by the workaround.

Re: EMail Storm

nick shepperd_1 — Fri, 28 Jan 2005 06:43:52 GMT

Have this problem aswell. Spoke to someone at HP who confirmed it was still a problem in 4.2.

Anyone know where they are likely to post a fix when there is one? I don't know where to check..........

Re: EMail Storm

Kevin_130 — Mon, 31 Jan 2005 01:35:40 GMT

Rather than post the same data in multiple threads I'll just post it here. This is additional data to my original post last week. http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=797077

The email flood I had last week was for all my old alerts. This weekend the same email flood occurred but only the alerts from this week were resent and did not resend all the ones it had sent out last weekend.

It does seem to happen after the weekly discovery runs but not exactly at that point. Last week the discovery ran at 11:00 PM and the alerts came at midnight. This week I had moved the discovery to 4:00 PM and the alerts came at 2:00 AM.

We have an on-call rotation and last week was my week so the email blast, however annoying, was acceptable. This week, the on-call person has already given me some polite needling. If this continues, I may be forced to go back to my CIM32.

Any suggestions are welcome.

Thanks,
Kevin