topic Re: Can't create or modify custom lists. in Server Management - Systems Insight Manager

Can't create or modify custom lists.

Brent Neste — Tue, 08 Feb 2005 16:26:59 GMT

Went to create a new custom server list today (first time I've done it since upgradeing from 4.1 to 4.2) and found that I can't. Here's what I'm doing:
- I'm making these changes from the SIM server.
- Under System Lists, click Customize.
- Click on New List...
- Add an option for the list and click on Save As...
- Nothing happens.

I've noticed that IE is showing there is an error on the page as soon as I click "New List". Viewing the details of the error showes the following:
Line: 232
Char: 9
Error: Invalid argument.
Code: 0
URL: https://hpsim.domain.local:50000/mxportal/search/AdvancedSystemsSearch.jsp?inframe=customize

Nothing has been been uninstalled or installed since the SIM upgrade. I've rebooted the server and all of the other usual troubleshooting steps. Any ideas?

Re: Can't create or modify custom lists.

Ivan KOVAC — Wed, 09 Feb 2005 05:09:00 GMT

Hello

I have a similar problem with custom Event List. Change Regional Settings under Control Panel to English (United States). This solve my problem and couple of customer problem, also with Performance mangement Pack wich dosn't show server for monitoring.

Ivan

Re: Can't create or modify custom lists.

Brent Neste — Fri, 18 Feb 2005 11:56:18 GMT

Sorry for the slow response - I checked this and its already set to English. Seems to be a problem with the script "AdvancedSystemsSearch.jsp", at least judging from the error message.

Thanks!
-Brent

Re: Can't create or modify custom lists.

gldiii — Fri, 18 Feb 2005 12:38:57 GMT

I am seeing the same thing in automatic event handling tasks, just upgraded to 4.2 and I can't edit existing or create new event handling tasks. Error in IE is object required though. Nice upgrade! HELP!

Re: Can't create or modify custom lists.

Brent Neste — Fri, 18 Feb 2005 12:55:37 GMT

I just checked - I can't make those lists either, nor can I modify existing ones. Neat!

-Brent

Re: Can't create or modify custom lists.

Carlou — Wed, 16 Mar 2005 07:13:31 GMT

Same issue here.

Also cannot edit Tasks set up in the Automatic event handler at step 3 of 6 (Select Systems)... clicking on 'Next' yields an Error on Page message.

Carlou

Re: Can't create or modify custom lists.

Brent Neste — Wed, 16 Mar 2005 09:47:59 GMT

D'oh! I just realized I never posted my resolution to the issue. I took sort of a shotgun approach, so I can't tell you which of these items actually took care of the problem.
*** NOTE - I make no promises that this will work, or that it won't cause any additional problems. ***
1. Stopped all HP/SIM/PMP services on the SIM server.
2. Cleared the cache, cookies, and temp internet files in IE on the SIM server.
3. Cleared the windows temp folders in the user profiles for the account I was logged into the SIM server with, and the account the SIM service runs with.
4. Cleared the Java cache files for the same profiles listed in the previous step. Deleted the files in the following locations:
C:\Documents and Settings\[user]\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\file
C:\Documents and Settings\[user]\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar
C:\Documents and Settings\[user]\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\tmp
C:\Documents and Settings\[user]\Application Data\Sun\Java\Deployment\cache\tmp
5. If you are accessing SIM from a computer other than the server it is on, repeat these steps on that computer as well.
6. Restart all HP/SIM/PMP services and see if you can make a list now.

Worked for me. Of course, might have just been dumb luck in my case. But my guess is that there was something buggy in the Java cache folders. Let me know if it works for you.

-Brent

Re: Can't create or modify custom lists.

Carlou — Thu, 17 Mar 2005 04:08:35 GMT

Hi Brent

Your solution works like a charm!

Thanks
Carlou