topic Re: Clients unmanaged wth SP2 in Server Management - Systems Insight Manager

Clients unmanaged wth SP2

Bjorn Rasmussen — Mon, 14 Feb 2005 07:40:06 GMT

I am running HP SIM 4.2 on a 2K server. The system can see the clients with XP SP1, but not clients with SP2, even with the XP firewall disabled. On the management console the XP SP2 clients simply is listed as unmanaged.

Re: Clients unmanaged wth SP2

Joel Rubenstein — Mon, 14 Feb 2005 09:54:15 GMT

A customer advisory (ES040816_CW01) has been issued documenting the problem and it's resolution.

It can be accessed at

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_ES040816_CW01&prodTypeId=15351&prodSeriesId=316533&locale=en_US

If that link does not work you can go to the HP Business Support Center at the following link and search on the CA listed above.

http://www.hp.com/go/bizsupport

Re: Clients unmanaged wth SP2

Bjorn Rasmussen — Tue, 15 Feb 2005 04:50:00 GMT

I had alredy seen this article and had first decided that the article did not apply to my situation, as my XP Firewall was disabled. But since it was brought up again and gave it a try.
I did not follow part 1, as I am not using SMH
I did Part 2 and part 3
I did not follow part 4 as I am using 4.2
I did part 5
It still did not work, also after booting the server and the client.

Re: Clients unmanaged wth SP2

David Claypool — Tue, 15 Feb 2005 10:24:49 GMT

There are 2 ways that HP SIM can manage clients, either with the now-end-of-life Insight agents for clients or through WBEM/WMI. Make sure that the WBEM password you have entered is valid for the SP2 systems you show as unmanaged.

Re: Clients unmanaged wth SP2

Bjorn Rasmussen — Fri, 18 Feb 2005 07:00:44 GMT

Ok. Thanks.
Now I just need a way to retrieve serial numbers for the monitors.