https://community.hpe.com/t5/storeonce-backup-storage/support-for-storeonce-vsa-when-on-60-day-trial/m-p/6970793#M1225 <P>I called StoreOnce support for help getting my StoreOnce VSA going so I can start testing, but they won't help because there's no serial number for my VSA in the system.</P><P>Am I outta luck?</P> Thu, 13 Jul 2017 20:43:36 GMT TroyPayne 2017-07-13T20:43:36Z https://community.hpe.com/t5/storeonce-backup-storage/support-for-storeonce-vsa-when-on-60-day-trial/m-p/6970793#M1225 <P>I called StoreOnce support for help getting my StoreOnce VSA going so I can start testing, but they won't help because there's no serial number for my VSA in the system.</P><P>Am I outta luck?</P> Thu, 13 Jul 2017 20:43:36 GMT https://community.hpe.com/t5/storeonce-backup-storage/support-for-storeonce-vsa-when-on-60-day-trial/m-p/6970793#M1225 TroyPayne 2017-07-13T20:43:36Z https://community.hpe.com/t5/storeonce-backup-storage/support-for-storeonce-vsa-when-on-60-day-trial/m-p/6977385#M1245 <P>All the support resources for StoreOnce VSA are targeted at the customers with paid for licenses.. Support while in the 60 day instant-on mode and for the 1 TB freeware is 'self-service'. I assume you have looked at the User Guide:&nbsp;<A href="http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c03822685" target="_blank">http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c03822685</A>.</P><P>The 'no serial number in the system' is simply a product of the fact that there is no support entitement while in 60 day instant on mode. Maybe post a specific question to this forum.&nbsp;</P> Wed, 20 Sep 2017 15:15:41 GMT https://community.hpe.com/t5/storeonce-backup-storage/support-for-storeonce-vsa-when-on-60-day-trial/m-p/6977385#M1245 Lottabytes 2017-09-20T15:15:41Z