topic Re: Support for my StoreOnce VSA in StoreOnce Backup Storage

Support for my StoreOnce VSA

OrmanWizmo — Fri, 28 Dec 2018 16:14:01 GMT

We are currently using 2 StoreOnce VSA appliances with HPE StoreOnce VSA 50 TB LTU licenses and I have so far been unable to open a support case using the serial number for the software. Wot's...uh the deal?

Re: Support for my StoreOnce VSA

GaneshPrasad — Thu, 03 Jan 2019 12:18:25 GMT

You will have some thing like Asset Serial Number whcih you have received from the Licensing Team which you can use to log a support case. Also you can contact licensing team for any issues with the Serial Number :

License - licensing.ams@hpe.com

Example:

HPE StoreOnce VSA 4TB E-LTU

Asset Serial Number

NSN:P9L02AAE:108383074404

Product Number

P9L02AAE

Re: Support for my StoreOnce VSA

RinuRajan — Wed, 10 Apr 2019 11:30:24 GMT

We have a customer who had purchased the PID # P9L03AAE capacity upgrade license and it was not getting installed in VSA software version 3.x.

Customer had migrated to VSA software version 4.1.0.

Can we use the 10TB license with PID # P9L03AAE with the VSA software version 4.1.0 ?

Re: Support for my StoreOnce VSA

TAWilliams — Thu, 18 Apr 2019 07:53:15 GMT

Hello,

There is no license compatibility between StoreOnce VSA 3.x and StoreOnce VSA 4.x. StoreOnce VSA 4.x licenses are required for StoreOnce VSA 4.x instances