topic Re: problem StoreOnce 4430 in StoreOnce Backup Storage

problem StoreOnce 4430

tone kavcic — Mon, 21 Oct 2019 17:29:31 GMT

Hello

We have a problem with StoreOnce 4430. During backup device startt to block, it was no possible to shutdown or reboot device regularry. We have to switch off/switch on StoreOnce 4430 physically, after restart all HW diagnostic is OK, but VTL librariies are not visible

We see the following status, all HW looks fine

system show status

We see the following errors on console of StoreOnce 4430

Any idea how we could fix it?

Re: problem StoreOnce 4430

shanmuhanandam — Tue, 22 Oct 2019 06:08:15 GMT

Hi Tone Kavcic,

This seems, that storage is booted first before the node. Try rebooting the system again. (do not remove any power cables).

If still issue remains as same, then you need to contact support to mount the filesystem manually.

Regards,

Shan

Re: problem StoreOnce 4430

tone kavcic — Wed, 23 Oct 2019 10:39:10 GMT

Hello

I use putty and connect to Storeonce. Using serviceset start I stareted the service, but unfortunatelly not succesfull. I see now all VTL libraries, but are not started. In events I have received the following error

[ssid1] : D2DManager process state has changed: OK to Critical (SMM, ResMgr, VTManager, NASMan, Replication, ObjectStore, RpcServer)

ANy idea how to resolve it?

Re: problem StoreOnce 4430

shanmuhanandam — Thu, 24 Oct 2019 01:09:20 GMT

Hello,

Yes the service set will not start, because the file system is not mounted. You need to get the root shell password from hpsupport and then mount the fileystem.

Sent from Mail for Windows 10

Re: problem StoreOnce 4430

tone kavcic — Fri, 25 Oct 2019 13:01:13 GMT

After investigation we found out that we have HW problem. We see that discovered storage was only 32 TB instead 50 TB, discovery storage command fails with strange error. WHen we look at chassis we found problem with one controller which was then replaced and after that it starts to work fine, so problem is resolved. But it was interesting that all HW statuses on StoreOnce were OK despite we have this HW problem.

Re: problem StoreOnce 4430

AshrafK — Fri, 25 Oct 2019 13:44:46 GMT

If the StoreOnce didn't report events to the GUI when there was a hardware issue in the unit, I'd recommend to check the current running OS version and make sure all the patches are installed ( with HPE support assistance).