topic Re: StoreOnce 5650 in StoreOnce Backup Storage

StoreOnce 5650

Slartybardfast — Mon, 01 Feb 2021 15:17:23 GMT

Just hoping that someone has a link or can point me to a resource that has error codes and explanations. Every time I google any sort of error I find on the StoreOnce or Veritas plugin errors I get nothing.

Re: StoreOnce 5650

Ayaaz — Wed, 03 Feb 2021 10:40:00 GMT

Hello,

Below link will give you information on the Error messages you receive on you StoreOnce 5650.

These error messages are displayed on the IO module of the disk enclosure.

These are all hardware related error messages.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00060574en_us

If your system is configured for call home then there will be automated case created

for any critical event.

For backups related errors you will have to open a case with support to look into the plugin logs and HPE StoreOnce logs.

Thanks,

Ayaaz

Re: StoreOnce 5650

Ayaaz — Fri, 05 Feb 2021 09:29:20 GMT

Hello,

Please let me know if the above information is useful and if we can proceed to close this social case.