topic Re: Nas Offline in StoreOnce Backup Storage

Nas Offline

isvargase — Wed, 23 Jun 2021 14:47:15 GMT

Hello xperts, i have a problem with my Storeonce 5100 Ver. 3.18.18-1945-1 and i see in the dashboard

system/show# status

Status
------
Formatted 139,511.62GB

Service Sets Status Notes
------------ ------ -----
Set 1 Fault

system/show#

last week 1 HDD, was replaced!! any idea?

regards

Re: Nas Offline

Josh94K — Wed, 23 Jun 2021 15:30:31 GMT

Hello @isvargase

Good day! hope you are doing well,

why NAS shares go offlines
If the NAS share goes offline it could be because of a couple of reasons,

DNS server - offline from server-side
integrity or internal filesystem error on the Storeonce end
storage hardware error/failure
file-system is over-utilized,
service set error/fault

Troubleshooting
Following are some basic troubleshooting steps.

check for any network-related issues - ping, telnet, nslookup.
check for the filesystem status,
check for any hardware failures.
check for any logged alert/error messages.
Check if all the services are up running,

@isvargase I hope this helps!
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Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

Re: Nas Offline

isvargase — Wed, 23 Jun 2021 15:44:33 GMT

thanks for the asnwer let me check and ill be back

regards

Re: Nas Offline

isvargase — Wed, 23 Jun 2021 16:38:36 GMT

hello my friend i see this in the cli

# hardware show status

Name Dev-id Status
-------------------- ------------------------------------ ------
HPCZ3750HL01 37343937-3235-5A43-3337-3530484C3031 OK
p1224 Storage System 016c800a-0000-1000-b560-533136303054 OK

serviceset/show# status

Service Set 1 Status
------------- -------
Overall : Fault
StoreOnce Subsystem : Running
Virtual Tape : Running
NAS : Offline
StoreOnce Catalyst : Running
Replication : Running
Housekeeping : Running

Re: Nas Offline

Josh94K — Wed, 23 Jun 2021 16:52:10 GMT

Hello @isvargase
Thank you for the output, however, this issue requires some level of troubleshooting.
The following commands should give you a better holistic view with respect to your unit's current status.

# hardware show status
# hardware show prob
# hardware show node status
# serviceset show status
# nas show share all
# stem show status
# hardware show net status
# net show config current
# net show status

@isvargase I hope this helps!
If you feel this was helpful, Please HIT that KUDOS! thumb below!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

Re: Nas Offline

isvargase — Wed, 23 Jun 2021 17:28:21 GMT

hello my friend heres the info

Name Dev-id Status
-------------------- ------------------------------------ ------
HPCZ3750HL01 37343937-3235-5A43-3337-3530484C3031 OK
p1224 Storage System 016c800a-0000-1000-b560-533136303054 OK

# hardware show prob

dev-id of failed hw status text hardware type hardware path
------------------- ----------- ------------- -------------

# hardware show node status

Nodes
=====
SERVER_NAME BACKUP STATE HA ID GROUP
------------ ------ ------------------- --- ------------------------------------ -----
hpcz3750hl01 Up, NicsStatusStale off 00c34924-29b3-47ec-8155-e7d395fecd43 servers

# service show status

Service Set 1 Status
------------- -------
Overall : Fault
StoreOnce Subsystem : Running
Virtual Tape : Running
NAS : Offline
StoreOnce Catalyst : Running
Replication : Running
Housekeeping : Running

# system shoi[K[Kow status

Status
------
Formatted 139,511.62GB

Service Sets Status Notes
------------ ------ -----
Set 1 Fault

# hardware show net status

Command Failed - This command is not supported on this system

# net show config current

----------------------
Network Name: current
Network Description: Created by net set address on: Thu Feb 1 21:02:33 2018
Write Protected: no
DNS Servers: 100.100.100.2 100.100.100.10
Port Sets: portset_1 Produccion
----------------------
Number of Networks: 2
Number of V4 VLANs configured: 0 out of possible 128
Number of V6 VLANs configured: 0 out of possible 128
----------------------
Network: subnet_1
----------------------
IP Addresses: 192.168.2.58
Netmask/Prefix: 255.255.255.0
Domain Name: pjenl.gob.mx
Gateway: 192.168.2.253
Default Network: no
Net Usage: mgmt
VLAN tag:
Port Set: portset_1 with these interfaces: eth0, Framesize: 1500
Encryption Links:
Bonding Mode: Not applicable
Static Routes:
----------------------
Network: produccion
----------------------
IP Addresses: 100.100.100.231
Netmask/Prefix: 255.255.255.0
Domain Name: pjenl.gob.mx
Gateway: 100.100.100.50
Default Network: yes
Net Usage: data
VLAN tag:
Port Set: Produccion with these interfaces: eth7 eth5 eth4 eth6, Framesize: 1500
Encryption Links:
Bonding Mode: 4 (Link Aggregate Control Protocol (LACP) Bonding)
Static Routes:

Command Successful

# net show status

Subnet Status Overview
Subnet HPCZ3750HL01 produccion status: up
Subnet HPCZ3750HL01 subnet_1 status: up

Command Successful

# hardware

hardware# show

hardware/show# help

Global Commands
---------------
help - List commands or get help for a specific command.
home - Go to the root level.
exit - Log out
up - Go up one level

Paths currently available
-------------------------------------------
net - Provide network status.
node - Provide node status.
storage - Provide storage status.

Commands currently available
-------------------------------------------
firmware - Lists the firmware levels for all the hardware components
in the Backup System.
problems - displays the hardware problem status
status - displays the hardware status

hardware/show# net

hardware/show/net# help

Global Commands
---------------
help - List commands or get help for a specific command.
home - Go to the root level.
exit - Log out
up - Go up one level

Paths currently available
-------------------------------------------

Commands currently available
-------------------------------------------
status - Provide node's network status.

hardware/show/net# status

Command Failed - This command is not supported on this system

hardware/show/net# help

Global Commands
---------------
help - List commands or get help for a specific command.
home - Go to the root level.
exit - Log out
up - Go up one level

Paths currently available
-------------------------------------------

Commands currently available
-------------------------------------------
status - Provide node's network status.

hardware/show/net#

Re: Nas Offline

Josh94K — Thu, 24 Jun 2021 03:32:08 GMT

Hello @isvargase
Thank you for the command outputs, The nodes and subnet seem "ok".
I am afraid we may have to take a deeper look at the unit, check the file system, bad Integrity flags, likewise services, or check for any other issues, and all of that requires system root access.
It would be best to connect with HPE support, and they can help resolve this issue.

@isvargase I hope this helps!
If you feel this was helpful, Please HIT that KUDOS! thumb below!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company.

Re: Nas Offline

Josh94K — Mon, 28 Jun 2021 11:18:32 GMT

Hello ! @isvargase
Good day, Hope you are doing well !
Just checking in to see if the issue has been resolved ?.,

@isvargase I hope this helps!
If you feel this was helpful, Please HIT that KUDOS! thumb below!