topic Re: replace supercapacitor and io module in storeonce 6500, need userguide in StoreOnce Backup Storage

replace supercapacitor and io module in storeonce 6500, need userguide

chinmaya-c — Thu, 30 Mar 2023 09:46:48 GMT

Re: replace supercapacitor and io module in storeonce 6500, need userguide

sbhat09 — Thu, 30 Mar 2023 12:25:47 GMT

Here is the list of all publicly available documents for StoreOnce 6500. I dont see a specific userguide for supercapacitor and IO module. But please check if the troubleshooting guide would help you - https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c05045098

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.

Re: replace supercapacitor and io module in storeonce 6500, need userguide

yilmazaydin — Thu, 30 Mar 2023 21:49:42 GMT

Hello.
@chinmaya-c
I strongly recommend that you do not replace the components on this device yourself.

Use the services of an HPE service engineer or an authorized partner servicing StoreOnce 6500 and 6600 systems.
This device has its own specific feature in maintenance, so there is no Maintenance and Service Guide in the public domain.

YA.

Re: replace supercapacitor and io module in storeonce 6500, need userguide

sbhat09 — Fri, 31 Mar 2023 09:17:36 GMT

Yes. As @yilmazaydin rightly said, I don't think supercapacitor is a Customer Self Replaceable part.
Please check with HPE support regarding this.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.