topic Re: StoreOnce 3640 external enclosure is not accessible after QR in StoreOnce Backup Storage

StoreOnce 3640 external enclosure is not accessible after QR

Alexander Selektor — Fri, 15 May 2020 16:18:53 GMT

Hello

I was reinstall VDUOS on the Storeonce 3640 with Quick Restore (ver. 4.2.16) and add the licenses. But now the external enclosure is not accessible. In hardware monitoring I see a event on the enclosure D3650:

What is a problem? How this is resolve?

Re: StoreOnce 3640 external enclosure is not accessible after QR

chip73 — Fri, 15 May 2020 17:57:03 GMT

Alexander,

This will need to be investigated.

Is there any data on the system that is important and must be saved?

I would recommend to open a case with the HPE StoreOnce support team.

Chip

Re: StoreOnce 3640 external enclosure is not accessible after QR

Alexander Selektor — Fri, 15 May 2020 19:18:52 GMT

Thank you for reply!
The 3640 is just reinstalled. No data stored on this system now.
I have a support case. But now weekend, and I not receive any help from support team to a monday.

Re: StoreOnce 3640 external enclosure is not accessible after QR

chip73 — Mon, 18 May 2020 11:51:28 GMT

If there is no data on the system the recovery could be easier there is also the option to delete and re-create the RAID sets.

However, this will still need the HPE support assistance as it requires root access to the StoreOnce.

Re: StoreOnce 3640 external enclosure is not accessible after QR

Nilkanth — Mon, 24 Jun 2024 14:14:02 GMT

Hello, We have two HPE StoreOnce 3640 systems, and both have an issue. The first error is Data service has encountered a problem and needs to restart. The second is Failure to get storage information due to internal error. We installed the latest OS into the system. The license is Standalone with 48TB storage Capacity. Also, There are two 600GB SAS and they are working fine. How can we resolve it and make it a fully operational system? We tried every step to solve this problem. But the problem is still there. Here are the following steps that we tried.

1. Install both New and OLD OS in the system.

2. Replace the parts like the expander card, Cach module, and Super Capacitor.

3. Update the full system and try to solve it also check in the older BIOS version.

Now, do you know how I can solve it?

Re: StoreOnce 3640 external enclosure is not accessible after QR

Sunitha_Mod — Tue, 25 Jun 2024 06:01:12 GMT

Hello @Nilkanth,

Thank you for posting.

You might want to consider creating a new topic by utilizing the ""New Discussion"" button, as this will not only enhance visibility compared to the old topic but also boost your chances of receiving responses from experts.