topic Re: Need help about StoreOnce License in StoreOnce Backup Storage

Need help about StoreOnce License

SadProN — Thu, 30 Jan 2025 02:35:55 GMT

I have 4TB license of StoreOnce already and I would like to add more 4TB license of StoreOnce that I had purchased.

But I don't know how to activate it. Because the license that HPE sent to me on yesterday was issue on 2014.

Would you please help. Thank you in advance.

Re: Need help about StoreOnce License

sbhat09 — Thu, 30 Jan 2025 06:20:11 GMT

Hello @SadProN

Is that VSA you are using? Gen3 or Gen4?

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

Re: Need help about StoreOnce License

SadProN — Thu, 30 Jan 2025 06:26:12 GMT

I think it's Gen4 (Software Version 4.2.3-2011.40)

Re: Need help about StoreOnce License

sbhat09 — Thu, 30 Jan 2025 07:02:56 GMT

VSA?

Srinivas Bhat

Re: Need help about StoreOnce License

SadProN — Thu, 30 Jan 2025 07:12:23 GMT

Yes. HPE StoreOnce VSA

Re: Need help about StoreOnce License

sbhat09 — Thu, 30 Jan 2025 07:31:25 GMT

Hello @SadProN,

If the license you haved is dated 2014, that is probably a Gen3 license.
Gen3 licenses will not work on Gen4 VSA.
If you have the contact of HPE licensing team, please report to them that you have received Gen3 license in place of Gen4 VSA license. Ask for the correct license file.
Please provide them the serial number of the system to validate.

Note: Licenses are tagged with the serial number of the product. Please validate that you have purchased the license for this VSA only. If the license file was tagged for another VSA, that will not work on this VSA.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.

Re: Need help about StoreOnce License

SadProN — Thu, 30 Jan 2025 07:36:12 GMT

Thank you.

Re: Need help about StoreOnce License

SadProN — Thu, 30 Jan 2025 08:25:30 GMT

System Serial Number: **~~Confidential info erased~~**

May I know how to convert the license to Gen4?

Or if not, Is it works if I deploy it on the new base system?

Re: Need help about StoreOnce License

sbhat09 — Thu, 30 Jan 2025 09:06:54 GMT

Hello @SadProN,

Serial number is not required here. If you are contacting the licensing team, you can provide that to them.

Gen3 licenses are not convertible to Gen4. If you were intended to purchase Gen4 license, but by mistake you got Gen3 license, then the licensing team can assist you to correct it.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.

Re: Need help about StoreOnce License

SadProN — Thu, 30 Jan 2025 09:16:16 GMT

Thank you. May I have the licensing team email please. I'll contact to them.

Re: Need help about StoreOnce License

sbhat09 — Thu, 30 Jan 2025 10:11:47 GMT

Please follow this URL - https://myenterpriselicense.hpe.com/cwp-ui/contact-us

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.