topic Re: Problem with ILO - The page cannot be displayed in BladeSystem - General

Problem with ILO - The page cannot be displayed

Ante Luetic — Wed, 18 Feb 2015 09:08:20 GMT

Hi.

We have a few c3000 enclosure with G6 and G7 servers.

A few months ago, server ILO on one of these enclosures is not accessable.

I can connect to Onboard Administrator but when I try to open ILO through OA of any server, the new browser windows is opened with message "The page cannot be displayed". The same situation is when I try to open server ILO web administration.

I can ping ILO IP of any server, network configuration is ok.

I try to reset OA to factory, plug out-in OA module, use different browser, PC, remove server from enclosure...

Firmware version is exactly the same like on other c3000.

Any idea will be nice.

Thanks,

Ante

Re: Problem with ILO - The page cannot be displayed

TVVJ — Wed, 18 Feb 2015 11:46:15 GMT

Hi,

Check if the server iLO can be reached using their IP address on browsers. If so then, it may be an issue with DNS settings.

Regards,

Vijayasarathy

Re: Problem with ILO - The page cannot be displayed

Torsten. — Wed, 18 Feb 2015 12:15:54 GMT

Could you tell what are the OA and ILO versions and what browser you are using?

IE11 has a problem with older firmware, so consider to update or use a different browser (firefox) meanwhile.

Re: Problem with ILO - The page cannot be displayed

Ante Luetic — Thu, 19 Feb 2015 07:16:56 GMT

Thanks Vijayasarathy.

Sorry, I am not sure I understand.

When I click on iLO for any server in enclosure through Onboard Administrator, the browser window is openning with link https://<iLO IP address of that server>, and with message "page cannot be displayed".

The same thing happens if I manually open browser and type this address.

Ante

Re: Problem with ILO - The page cannot be displayed

Torsten. — Thu, 19 Feb 2015 07:28:38 GMT

Did it work before?

Does it work with a different browser?

Check the EBIPA settings if you are in the same address range.

Otherwise you probably need to use "route add".

Re: Problem with ILO - The page cannot be displayed

Ante Luetic — Thu, 19 Feb 2015 08:07:15 GMT

Hi Torsten.

OA version is 2.10.

iLO versions are 1.15 Oct 22 2010.

This is after factory reset.

I tried with IE, Firefox and Chrome.

The most confusing thing is that other blade enclosures (one c3000 on other location is exactly the same like this one) are working fine.

I suspect on firmware, I will upgrade firmware on latest version and will see.

Ante

Re: Problem with ILO - The page cannot be displayed

Torsten. — Thu, 19 Feb 2015 08:11:52 GMT

Good idea, because these versions are really very old.

Re: Problem with ILO - The page cannot be displayed

Ante Luetic — Thu, 19 Feb 2015 08:18:07 GMT

Sorry, 2.10 is version c3000 Tray with embedded DDR2 Onboard Adminis.

OA is version 4.21 Apr 12 2014.

But anyway I will try something with firmware, maybe downgrade :)

Re: Problem with ILO - The page cannot be displayed

Torsten. — Thu, 19 Feb 2015 10:33:57 GMT

>> A few months ago, server ILO on one of these enclosures is not accessable.

Something is changed.

If your browser has a proxy, try to disable it.

Just to exclude the network, try to set a notebook to DHCP nad connect it to the service LAN port (link-up port, second from left) at the back at the OA link module. Get the OA address from the display. Point your browser to the OA page.

Set a route to the ILO:

route add iLO_IP_address mask 255.255.255.255 OA_service_IP_address

and try to access the ILO.

Re: Problem with ILO - The page cannot be displayed

Ante Luetic — Thu, 19 Feb 2015 10:17:51 GMT

You mean route add iLO_IP_network mask ...? I cannot add destination IP address, only destination network.

I try this, no success.

Ping and tracert show that network should be ok.

Re: Problem with ILO - The page cannot be displayed

Torsten. — Thu, 19 Feb 2015 11:04:04 GMT

In this case you need to connect to the enclosure service port (see above) and add the route to the ILO address.