topic Re: Error message on C7000 Blade in BladeSystem - General

Error message on C7000 Blade

Louann Duchemin — Wed, 02 Jul 2008 17:37:47 GMT

Getting the following message on a C7000 blade. Can someone point me in the right direction to what the cause may be?

BMC *5 0x20486B6ED9022EA0 FFFF03076A020300 VOLTAGE_DEGRADES_TO_NON_RECOVERABLE

Re: Error message on C7000 Blade

JKytsi — Wed, 02 Jul 2008 17:53:42 GMT

What gives You the error ? Server? OA?
It could be the OA module or server mainboard. BMC is related to ILO

Re: Error message on C7000 Blade

Louann Duchemin — Wed, 02 Jul 2008 18:44:21 GMT

Because it states the BMC, I'm guessing it relates to the ILo

Re: Error message on C7000 Blade

Raghuarch — Wed, 02 Jul 2008 19:31:19 GMT

Do you have any BL860c in the Enclosure?
Is there Insufficient Power to that Blade?

What are the Blades in your Enclosure?
Are you seeing this message in the Blade syslog or Onboard Administrator Syslog?

Re: Error message on C7000 Blade

Louann Duchemin — Wed, 02 Jul 2008 20:13:32 GMT

Yes, we do have a BL860C.

This unit is in Germany. It should have the correct power. I'm wondering if the monitoring BMC is reporting false information.

Re: Error message on C7000 Blade

Raghuarch — Wed, 02 Jul 2008 20:51:28 GMT

BMC *5 0x20486B6ED9022EA0 FFFF03076A020300 VOLTAGE_DEGRADES_TO_NON_RECOVERABLE

The above error message may be due to the BMC iLO (BL860c) Not responding to the Onboard Administrator.

Are you seeing any Erros Like Poer onm Issues or any issue with the Blade ...

iLO tries more then once to communicate with the OA when it fails it logs the error, I assume you are seeing this in the Syslog of iLO . Then no need to worry. Make sure it doesn't repeats.

Re: Error message on C7000 Blade

Louann Duchemin — Wed, 02 Jul 2008 20:59:19 GMT

Hi,

I have attach a print out showing the various messages seen. Please look at the messaging that deals with July 1 and forward.

Re: Error message on C7000 Blade

Raghuarch — Wed, 02 Jul 2008 21:36:16 GMT

Louann,

Normally you see this message in rx2660 integrity server. It shows up If there is "inadequate Voltage to power on the Processors. or Power line voltage is Out of range"
The second Part is Not applicable to BL860c.

You can Check in the OA (Onboard Administrator) does the enclosure has Sufficient power.
or Change the Power Management setting in OA to Power Supply Redundant.
The error is due to Insufficient Power.

Can you check Enclosure Power Allocation Page of OA to make sure you have sufficient Power.

Re: Error message on C7000 Blade

Louann Duchemin — Wed, 02 Jul 2008 21:43:44 GMT

I will forward this information onto the team in Germany at the Landstuhl Army Medical Center.

Re: Error message on C7000 Blade

kris rombauts — Sun, 06 Jul 2008 11:57:00 GMT

Hi Louann,

based on the error log you provided, there seems to be an issue with the mezzanine card in slot 2 and slot 3.

LANDAA Jul 2 12:28:37 2008 <| 278 SFW 0 *3 0x64801CB200E01B80 FFFFFFFFFF04FF83 CC_IODISC_LBA_LINK_TRAIN_ERR

- What cards are in these slots and are
they properly represented in the OA
GUI and is the port mapping all looking
fine ?

- do other cards from other blade servers
map fine into the interconnect where the
above mentioned mezz cards are mapped
into ?

- replace one mezzanine card (i.e. slot 2)
and see if the problem goes away.

- there is also a EFI assert error at
bootup of the server blade, can you check
if the mezz cards are up to date with
f/w, bios etc and also if the server
system f/w is up to date ?
some f/w updates fix EFI assert errors.

HTH

Kris

Re: Error message on C7000 Blade

Louann Duchemin — Mon, 07 Jul 2008 14:01:42 GMT

Thank you for all your assistance. I will forward the information on to the team.