topic Re: Cache module status degraded on Smart array P244br in BladeSystem - General

Cache module status degraded on Smart array P244br

MRefaay — Mon, 08 Jul 2024 08:07:44 GMT

We have recive an error Cache module status degraded in around 3 servers in our HPE blade, the firmware version for the smart array is 6.60

what shall we do in this case.

Thanks

[Moderator edit: Erased the confidential info.]

Re: Cache module status degraded on Smart array P244br

rabindra11sharm — Thu, 04 Jul 2024 10:40:34 GMT

Dear MRefaay

It looks as super cap/ Cache battery failure, missing or low voltage. rear case it need to replace cache or both. Please check once in ACU.

It is advised to log a support case with HPE support and share them ADU log for further verification.

Re: Cache module status degraded on Smart array P244br

SydUmar_1 — Fri, 05 Jul 2024 08:02:24 GMT

Hello @MRefaay,
It appears that either the Smart storage battery has an issue or a Cache module (Embedded on the P244br controller has an issue. We would suggest you to log a support ticket with the HPE support team to analyse the logs and provide a solution.

Query: Cache module status degraded on Smart array P244br

support_s — Tue, 16 Jul 2024 10:37:48 GMT

Hello,

Let us know if you were able to resolve the issue.

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