topic Re: BL460C reboot in BladeSystem - General

BL460C reboot

Wkrp — Mon, 20 Apr 2009 19:17:00 GMT

Hi
I have a Blade that every 6-7 days reboot with the next error:

The system has rebooted from a Automatic Server Recovery (ASR) event.; Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.; AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
Description: "The system has rebooted from a Automatic Server Recovery (ASR) event."
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{F94D5957-BA1A-40E5-8F66-F6A2F2A9CFB7}"
IndicationTime: "20090418230501.515000+120"
NetworkAddresses[0]: "192.168.1.11"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.2.1.0"
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2008.11.02"
SystemFirmwareVersion[1]: "2008.11.02"
SystemGUID: "00000000-0000-5A50-3738-4D5531343335"
SystemModel: "ProLiant BL460c G1"
SystemName: "Server01"
SystemProductID: ""
SystemSerialNumber: "PZ78MU1822"
TIME_CREATED: 128845623120312500 0x1c9c0695cf338b4

I changed I/O BOard 10 days ago but with no success.

Someone can help me?

Thanks

Re: BL460C reboot

Gary Benavides Meza — Mon, 20 Apr 2009 20:18:59 GMT

What is the Onboard Administrator, iLO firmware version and the ROM Version? Check on this and also try running the latest PSP might be a driver.

Re: BL460C reboot

Wkrp — Tue, 21 Apr 2009 12:20:32 GMT

last PSP is installed.
I try to disabling ASR to see more errors, but I can't.

Re: BL460C reboot

James Kennedy_4 — Wed, 22 Apr 2009 10:35:27 GMT

If you have a P400 controller, they just released a firmware upgrade to resolve an issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=1157687&prodNameId=1157689&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-6eddc298f79446ada1092840a1

Also, check your event log for any hpqilo2 events.

Downgrade your ILO2 Managemen Controller driver back to 1.80. This solved my ASR reboots.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=3808910&prodNameId=3808911&swEnvOID=1005&swLang=13&taskId=135&swItem=MTX-93850678b0aa4460a0527451a6&mode=3

Re: BL460C reboot

James Kennedy_4 — Wed, 22 Apr 2009 10:40:38 GMT

Correction, the firmware is for the E200 contoller, nothing yet for P400.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=1157688&prodNameId=3182562&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-53b388e4807f4311904452af0e

Re: BL460C reboot

Michael Barbere — Mon, 27 Apr 2009 20:44:10 GMT

I am seeing the same issue with a new SQL Server node. It will fail periodically with the smae error type.

Event Type: Error
Event Source: HP System
Event Category: System Power
Event ID: 1
Date: 4/26/2009
Time: 11:06:04 PM
User: N/A
Computer: xxxx
Description:
The system has rebooted from a Automatic Server Recovery (ASR) event.

User Action
Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.

WBEM Indication Properties
AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
BladeBay: "16"
BladeName: "xxx"
Description: "The system has rebooted from a Automatic Server Recovery (ASR) event."
EnclosureName: "xxx"
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 3 0x3 (Enclosure)
IndicationIdentifier: "{AE9DEB60-DE55-4C14-A446-5F337A6A1105}"
IndicationTime: "20090426230600.906000-300"
NetworkAddresses[0]: "10.2.17.28"
NetworkAddresses[1]: "10.2.23.33"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.2.1.0"
RackName: ""
RackUID: ""
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2008.11.06"
SystemFirmwareVersion[1]: "2007.04.05"
SystemGUID: "34333034-3533-5355-4538-303538504331"
SystemModel: "ProLiant BL465c G1"
SystemName: "xxx"
SystemProductID: "403435-B21"
SystemSerialNumber: "xxx"
TIME_CREATED: 128852787641718750 0x1c9c6ed7bb417de

For more information, please contact HP Support.

---------------------------------------------

We have downgraded the ILO2 version to 1.8.0.0 from 1.11.0.0 as recommended but I am still hesitant to make the node active again unti I am sure that this works.

I have attached a screenshot of my current VCA for the server. As is visible I am not at the current version for the HP StorageWorks Fibre Channel Adapter Kit for the x86 QLogic Storport Driver (1.4.0.1) and when I attempt to install the 1.7.1.2 I receive the following error:

Entry Details
Severity Informational

Task ID VCA1240848806
Date / Time 4/27/2009 11:13:46 AM
Message Smart Component, cp009698.exe, returned result code 3, no action taken.
Additional Data
---------------------------------------------------------------------------
Setup Session Beginning 4/27/2009 - 11:13:44 AM
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent

Name: HP StorageWorks Fibre Channel Adapter Kit for the x86
QLogic Storport Driver
New Version: 1.7.1.2

Beginning Silent Session...

The software is currently installed, but does not need to be installed on
this system.

Current Version: 1.4.0.1

Installation will not continue.

---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

I am sorry to piggy back on this thread but it seemed similar and relevant to post here and continue the discussion with this issue.

Best Regards,

Michael Barbere

Re: BL460C reboot

Michael Barbere — Wed, 29 Apr 2009 17:45:48 GMT

I have found an answer to my question as to why the QLogic patch would not apply.

It is due to the Windows 2003 SP-1 level I am at.

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01635481〈=en&cc=us&taskId=125&prodSeriesId=1844104&prodTypeId=329290

I am still interested if anyone has further information about the randon ASRs however.

Thanks again,

Michael Barbere