topic Re: IMC 5.1 (E0202) : adding vlan devices list empty in IMC

IMC 5.1 (E0202) : adding vlan devices list empty

karon69 — Sun, 08 Jun 2014 16:00:02 GMT

Hi!
i've recently installed IMC 5.1 (E0202) solution on a RedHat server.
i added all my Nortel/Avaya switches but i can't select any switch for adding vlan,
the devices list is completely empty.
can anyone help me ?
thanks.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

LindsayHill — Sun, 08 Jun 2014 22:08:41 GMT

If it's a new install, why did you choose 5.1? You should install 7.0 E0202.

That said, I'm not sure that Avaya is supported for VLAN management.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

karon69 — Mon, 09 Jun 2014 08:30:29 GMT

thank you for your reply. we bought imc a year ago. i'll try with this version

if it's ok, can we use our 5.1 license key with this new one ?

Re: IMC 5.1 (E0202) : adding vlan devices list empty

LindsayHill — Mon, 09 Jun 2014 08:41:31 GMT

Yes, you can use the same licenses.

You will need to upgrade to 5.2 first, then go to 7.0.

It sounds like you haven't really used it, or done much configuration though - so it might be easier to just do a clean installation of 7.0 E0202.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

karon69 — Mon, 09 Jun 2014 08:50:31 GMT

yes effectivively i prefer to make a clean installation.
i hope that our switches will be supported for vlan management.

thank you!

Re: IMC 5.1 (E0202) : adding vlan devices list empty

karon69 — Mon, 09 Jun 2014 09:56:26 GMT

i've installed imc 7 and our avaya switches are not recognized in the devices list for vlan management :(

Re: IMC 5.1 (E0202) : adding vlan devices list empty

LindsayHill — Mon, 09 Jun 2014 19:29:21 GMT

Log a support case, ask them to confirm the level of support for Avaya, and ask them to add support for it in a future version. (No guarantees, but if you don't ask, you'll never get)

Re: IMC 5.1 (E0202) : adding vlan devices list empty

karon69 — Mon, 09 Jun 2014 19:32:55 GMT

i thought about that, but didn't know if it was possible. i'll try it. thanks for your support.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

lionel-ditparis — Wed, 20 Aug 2014 11:55:32 GMT

hi, i have the same problem, i can't backup my nortel switch, my snmp are goods but nothing.

see picture 1

with any HP products i can backup the config easyly.

see picture 2.

any idea ?

Re: IMC 5.1 (E0202) : adding vlan devices list empty

LindsayHill — Wed, 20 Aug 2014 19:35:54 GMT

Do you have the right Telnet credentials set?

What does the imccfgbakdm log file say?

From a quick look, that sysOID matches the NortelERS adapter, which supports TFTP + CLI backup of the startup config.

Don't worry about that other bit you've shown on the screenshot with Trap Destinations.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

lionel-ditparis — Thu, 21 Aug 2014 07:41:17 GMT

Back up configuration files. Total: 0, startup files: 0, running files: 0. TEST ISC(10.10.44.169) Nortel ERS2526T Startup 2014-08-21 09:38:30 Failed to telnet the device. -- TEST ISC(10.10.44.169) Nortel ERS2526T Running 2014-08-21 09:38:30 Adapter does not support. -- 2014-08-21 09:38:12 Starting to backup configuration files.

cli password and telnet password are the same, i can manage this device by telnet.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

LindsayHill — Thu, 21 Aug 2014 07:49:22 GMT

Which IMC version do you have?

What file transfer mode do you have for that device?

In IMC, at the same place as where you configure the Telnet credentials for the device, there's a Test button - can you try running that? Does it succeed?

Re: IMC 5.1 (E0202) : adding vlan devices list empty

lionel-ditparis — Thu, 21 Aug 2014 07:53:37 GMT

hi, here is the log file.

thanks for your time.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

lionel-ditparis — Thu, 21 Aug 2014 07:57:25 GMT

iMC PLAT 7.0 (E0202P03)

tftp works via telnet commands, see picture.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

lionel-ditparis — Thu, 21 Aug 2014 08:19:39 GMT

i tried all authentification mode and not one succed.

my hp devices are by SSH so i never tried telnet. but i think nortel devices only accept telnet connection.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

LindsayHill — Wed, 29 Jun 2016 20:27:06 GMT

The problematic line is here:
2014-08-21 09:38:26.717 [ERROR (1)] [THREAD(5484)] [CTclExecutor::exec_impl()] Failed to exec cmd: C:/Program Files/iMC/server/bin/../../server/conf/adapters/ICC/Nortel networks/NortelERS/initialize.tcl, error message: C:/Program Files/iMC/server/bin/../../server/conf/adapters/ICC/Nortel networks/NortelERS/initialize.tcl(12): error: wrong # args: should be "set varName ?newValue?"

Looking at initialize.tcl, it contains these lines:
set username_prompt Enter Username:
set password_prompt Enter Password:

That should be something like

set username_prompt "Enter Username:"

- so that the variable is one parameter.

You could fix it yourself, or you could use the copy from here: https://github.com/NetOpsCommunity/imc-netops/tree/master/adapters/ICC/Nortel%20networks/NortelERS

That directory includes an updated adapter for handling some of the Avaya-branded gear.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

lionel-ditparis — Thu, 21 Aug 2014 08:35:59 GMT

ok i am going to copy this files and restart imc to take effect

Re: IMC 5.1 (E0202) : adding vlan devices list empty

LindsayHill — Thu, 21 Aug 2014 08:37:50 GMT

Let us know how you get on. You don't need to restart IMC if you're changing a TCL file, as they always get re-read. You do need to re-start IMC if you're changing the XML files though.

Re: IMC 5.1 (E0202) : adding vlan devices list empty

lionel-ditparis — Thu, 21 Aug 2014 09:02:45 GMT

same problèm:

2014-08-21 10:56:16 Back up configuration files. Total: 0, startup files: 0, running files: 0. TEST ISC(10.10.44.169) Nortel ERS2526T Startup 2014-08-21 10:56:15 The device does not support the features. -- TEST ISC(10.10.44.169) Nortel ERS2526T Running 2014-08-21 10:56:15 The device does not support the features. -- 2014-08-21 10:56:07

Starting to backup configuration files.

2014-08-21 10:56:14.149 [WARNING (2023)] [THREAD(932)] [CScriptTool::getDevAdapterNameFromDB()] reader no data, sql: select vendor_name,adapter_name from tbl_dev_adapter where component_name = 'ICC' and dev_id = 1737 and adapter_type = 1
2014-08-21 10:56:14.150 [INFO (0)] [THREAD(932)] [CComponentAdapter::parseVendorAdapter()] Begin to parse ...
2014-08-21 10:56:14.151 [INFO (0)] [THREAD(932)] [CComponentAdapter::parseVendorAdapter()] Finished to parse!
2014-08-21 10:56:14.152 [WARNING (2001)] [THREAD(932)] [CComponentAdapter::getSupportAdapter()] Device Vrp can not match,devID=1737,devSeries=N/A,devVRPVer=N/A,devReleaseNo=N/A,devCategoryID=1
2014-08-21 10:56:14.152 [WARNING (1)] [THREAD(932)] [CComponentAdapter::discoverDeviceAdapter()] fail to call getSupportAdapter(),devID=1737
2014-08-21 10:56:14.183 [WARNING (2023)] [THREAD(932)] [CScriptTool::getDevAdapterNameFromDB()] reader no data, sql: select vendor_name,adapter_name from tbl_dev_adapter where component_name = 'ICC' and dev_id = 1737 and adapter_type = 0
2014-08-21 10:56:14.183 [INFO (0)] [THREAD(932)] [CComponentAdapter::parseVendorAdapter()] Begin to parse ...
2014-08-21 10:56:14.184 [INFO (0)] [THREAD(932)] [CComponentAdapter::parseVendorAdapter()] Finished to parse!
2014-08-21 10:56:14.184 [WARNING (2001)] [THREAD(932)] [CComponentAdapter::getSupportAdapter()] Device Vrp can not match,devID=1737,devSeries=N/A,devVRPVer=N/A,devReleaseNo=N/A,devCategoryID=1
2014-08-21 10:56:14.184 [WARNING (1)] [THREAD(932)] [CComponentAdapter::discoverDeviceAdapter()] fail to call getSupportAdapter(),devID=1737

Re: IMC 5.1 (E0202) : adding vlan devices list empty

LindsayHill — Thu, 21 Aug 2014 09:04:52 GMT

Can you synchronise the device, then run a backup again, and post a copy of the imccfgbakdm log file.