topic Re: Failed to obtain the device version in IMC

Failed to obtain the device version

vineeth-46058 — Mon, 23 May 2016 14:41:41 GMT

Hello,

we are getting the following error for device cisco ASA5515

Failed to obtain the device version. backup failed.

Re: Failed to obtain the device version

LindsayHill — Mon, 23 May 2016 22:23:22 GMT

Remove SNMP read-write settings from that device.

Check credentials.

Check file transfer method + login type.

What does the Device Capability List show for that device?

Check logs - there's a couple of things to check here http://community.hpe.com/t5/IMC/Backup-Config-Cisco-ASA/td-p/6858234

Re: Failed to obtain the device version

vineeth-46058 — Tue, 24 May 2016 06:43:29 GMT

SNMP was already set for Read-Only Community String.

credentials was good and working.

Transfer mode was TFTp and login type was ssh.

now the problem is half sloved we can backup for Running Configuration but it fails for Startup Configuration with same error "Failed to obtain the device version".

Re: Failed to obtain the device version

LindsayHill — Wed, 25 May 2016 02:52:50 GMT

What happens if you change the file transfer type to SCP? (And enable SCP on the ASA)

Re: Failed to obtain the device version

vineeth-46058 — Mon, 13 Jun 2016 16:54:51 GMT

Even we tried with SCP still i get an error Failed to obtain the device version.

Re: Failed to obtain the device version

LindsayHill — Mon, 13 Jun 2016 19:13:28 GMT

What do your logs say?

Re: Failed to obtain the device version

vineeth-46058 — Wed, 15 Jun 2016 09:58:13 GMT

This is all what i got in logs

2016-06-14 07:38:32.321 [INFO (-1)] [THREAD(6444)] [CSnmpOper::iCommitOper] writecommunity is empty for snmpv1/2 set operation.->[10.xx.xx.xx]
2016-06-14 07:38:32.321 [INFO (-1)] [THREAD(6444)] [CSnmpOper::iCommitOper] writecommunity is empty for snmpv1/2 set operation.->[10.xx.xx.xx]

2016-06-14 07:38:32.321 [INFO (0)] [THREAD(6444)] [CFileTransferTask::transferFileEx] File transfer result Code25 ,Device ip: 10.xx.xx.xx , transfer protocol: TRANSFER_PROTOCOL_CISCO_MIB , ActionType: 1 ,
2016-06-14 07:38:32.321 [INFO (0)] [THREAD(6444)] [CFileTransferTask::transferFileEx] Do file transfer, device ip: 10.xx.xx.xx, telnet transfer protocol: 1,result code: 12

2016-06-14 07:38:40.358 [INFO (0)] [THREAD(6444)] [CFileTransferTask::transferFileEx] Do file transfer, device ip: 10.xx.xx.xx, telnet transfer protocol: 4,result code: 4
2016-06-14 07:38:41.379 [INFO (-1)] [THREAD(6444)] [CSnmpOper::iCommitOper] writecommunity is empty for snmpv1/2 set operation.->[10.xx.xx.xx]
2016-06-14 07:38:41.380 [INFO (-1)] [THREAD(6444)] [CSnmpOper::iCommitOper] writecommunity is empty for snmpv1/2 set operation.->[10.xx.xx.xx]

2016-06-14 07:38:41.380 [INFO (0)] [THREAD(6444)] [CFileTransferTask::transferFileEx] File transfer result Code25 ,Device ip: 10.xx.xx.xx , transfer protocol: TRANSFER_PROTOCOL_CISCO_MIB , ActionType: 1 ,

2016-06-14 07:38:56.129 [WARNING (26)] [THREAD(6408)] [CSnmpScriptProcessor::exec()] Failed to exec snmp script exeutor. will try next command. AdaptName = CiscoSNMP, DevIP = 10.xx.xx.xx, Command script name = init_config_snmp.xml.

2016-06-14 07:38:56.129 [WARNING (26)] [THREAD(6408)] [CSnmpScriptProcessor::exec()] Failed to execute all commands in this step. AdaptName = CiscoSNMP, DevIP = 10.xx.xx.xx, ServiceName = ConfigBackup

Re: Failed to obtain the device version

LindsayHill — Wed, 15 Jun 2016 18:54:46 GMT

Use SCP + SSH.

Check the sysObjectID for that device - is it listed in the CiscoASA section of <imc>/server/conf/adapters/ICC/Cisco/adapter-index.xml

Re: Failed to obtain the device version

vineeth-46058 — Fri, 17 Jun 2016 07:36:32 GMT

we tried with SCP +SSH still it's same. please find the attached file.

Re: Failed to obtain the device version

LindsayHill — Fri, 17 Jun 2016 19:19:30 GMT

What does the Device Capabilities list show for that device?

Re: Failed to obtain the device version

vineeth-46058 — Fri, 01 Jul 2016 12:13:57 GMT

can i know where i can get this option.

Re: Failed to obtain the device version

LindsayHill — Fri, 01 Jul 2016 21:54:20 GMT

Service->Configuration Center->Options

Re: Failed to obtain the device version

vineeth-46058 — Sun, 03 Jul 2016 15:32:27 GMT

i have attached the screenshot for device capabilties.