Can't use Device Registration from IMC

Radapompa — Wed, 12 Apr 2017 10:12:57 GMT

Trying to use the Device Registration feature from IMC where it registrates all HPe switches to the HPE support portal. But whenever I try to use it, I'll get an error where it says "Failed to register device(s).".

When checking the log iMC\client\log\imcforeground.txt, I can see that I get an 400 error whenever I try to register a device. The credentials that I use works at the portal. It uses an squid proxy to reach the site, and I'm able to reach the url through the proxy from the server.

Anyone that has similar experience when using the Device Registration? Have swapped serial number, email and password.

2017-04-12 10:53:17 [INFO ] [http-nio-443-exec-1] [com.imc.res.devicereg.func.DeviceRegistrationMgrImpl::convertDevRegInfoToXml] convertDevRegInfoToXml result : <warranty_reg_info><Device><product_num>J9850A</product_num><model_num>HP J9850A Switch 5406Rzl2 (Formerly ProCurve)</model_num><serial_num>{serial number}</serial_num><rom_ver>KB.16.01.0006</rom_ver><sw_ver>KB.16.01.0007</sw_ver></Device></warranty_reg_info>
2017-04-12 10:53:17 [INFO ] [http-nio-443-exec-1] [com.imc.res.devicereg.func.DeviceRegistrationMgrImpl::registerPcmDevRegInfos] request : <SOAP-ENV:Envelope xmlns:SOAPSDK1="http://www.w3.org/2001/XMLSchema" xmlns:SOAPSDK2="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAPSDK3="http://schemas.xmlsoap.org/soap/encoding/" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Body><RegisterDevices xmlns="http://pnb/web/services/pcm"><emailId xmlns:SOAPSDK4="http://pnb/web/services/pcm">{my email}</emailId><password xmlns:SOAPSDK5="http://pnb/web/services/pcm">{my password}</password><xmlInput xmlns:SOAPSDK6="http://pnb/web/services/pcm"><warranty_reg_info><Device><product_num>J9850A</product_num><model_num>HP J9850A Switch 5406Rzl2 (Formerly ProCurve)</model_num><serial_num>SG62G4944J</serial_num><rom_ver>KB.16.01.0006</rom_ver><sw_ver>KB.16.01.0007</sw_ver></Device></warranty_reg_info></xmlInput></RegisterDevices></SOAP-ENV:Body></SOAP-ENV:Envelope>
2017-04-12 10:53:18 [ERROR] [http-nio-443-exec-1] [com.imc.res.devicereg.func.DeviceRegistrationMgrImpl::registerPcmDevRegInfos]
java.io.IOException: Server returned HTTP response code: 400 for URL: https://h10145.www1.hpe.com/web/services/pcm/PcmDeviceRegSvc.asmx?WSDL
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1627)
   at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
   at com.imc.res.devicereg.func.DeviceRegistrationMgrImpl.getResponseData(DeviceRegistrationMgrImpl.java:1120)
   at com.imc.res.devicereg.func.DeviceRegistrationMgrImpl.registerPcmDevRegInfos(DeviceRegistrationMgrImpl.java:920)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:606)
   at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
   at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:96)
   at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:260)
   at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:94)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
   at com.sun.proxy.$Proxy213.registerPcmDevRegInfos(Unknown Source)
   at com.imc.res.deviceregistration.view.DeviceRegistrationBean.onDeviceReg(DeviceRegistrationBean.java:180)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:606)
   at org.apache.el.parser.AstValue.invoke(AstValue.java:279)
   at org.apache.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:273)
   at org.apache.myfaces.view.facelets.el.ContextAwareTagMethodExpression.invoke(ContextAwareTagMethodExpression.java:96)
   at org.apache.myfaces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:68)
   at javax.faces.component.UICommand.broadcast(UICommand.java:120)
   at javax.faces.component.UIViewRoot._broadcastAll(UIViewRoot.java:1041)
   at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:289)
   at javax.faces.component.UIViewRoot._process(UIViewRoot.java:1415)
   at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:765)
   at org.apache.myfaces.lifecycle.InvokeApplicationExecutor.execute(InvokeApplicationExecutor.java:38)
   at org.apache.myfaces.lifecycle.LifecycleImpl.executePhase(LifecycleImpl.java:170)
   at org.apache.myfaces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:117)
   at javax.faces.webapp.FacesServlet.service(FacesServlet.java:197)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.primefaces.webapp.filter.FileUploadFilter.doFilter(FileUploadFilter.java:79)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.servlet.filters.FileUploadEncodingFilter.doFilter(FileUploadEncodingFilter.java:29)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.catalina.filters.CorsFilter.handleNonCORS(CorsFilter.java:436)
   at org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:177)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.filter.ImcBrowserCacheInvalidFilter.doFilter(ImcBrowserCacheInvalidFilter.java:66)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.filter.ImcNoEtagFilter.doFilter(ImcNoEtagFilter.java:47)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.filter.ImcExpiresFilter.doFilter(ImcExpiresFilter.java:830)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.servlet.filters.UrlAccessController.doFilter(UrlAccessController.java:648)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1087)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1760)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1719)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
   at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
   at java.lang.Thread.run(Thread.java:745)
2017-04-12 10:53:18 [ERROR] [http-nio-443-exec-1] [com.imc.res.deviceregistration.view.DeviceRegistrationBean::onDeviceReg]
com.imc.res.DeviceException[10491] Invalid Operation Exception (10491).
   at com.imc.res.devicereg.func.DeviceRegistrationMgrImpl.registerPcmDevRegInfos(DeviceRegistrationMgrImpl.java:954)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:606)
   at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
   at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:96)
   at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:260)
   at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:94)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
   at com.sun.proxy.$Proxy213.registerPcmDevRegInfos(Unknown Source)
   at com.imc.res.deviceregistration.view.DeviceRegistrationBean.onDeviceReg(DeviceRegistrationBean.java:180)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:606)
   at org.apache.el.parser.AstValue.invoke(AstValue.java:279)
   at org.apache.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:273)
   at org.apache.myfaces.view.facelets.el.ContextAwareTagMethodExpression.invoke(ContextAwareTagMethodExpression.java:96)
   at org.apache.myfaces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:68)
   at javax.faces.component.UICommand.broadcast(UICommand.java:120)
   at javax.faces.component.UIViewRoot._broadcastAll(UIViewRoot.java:1041)
   at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:289)
   at javax.faces.component.UIViewRoot._process(UIViewRoot.java:1415)
   at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:765)
   at org.apache.myfaces.lifecycle.InvokeApplicationExecutor.execute(InvokeApplicationExecutor.java:38)
   at org.apache.myfaces.lifecycle.LifecycleImpl.executePhase(LifecycleImpl.java:170)
   at org.apache.myfaces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:117)
   at javax.faces.webapp.FacesServlet.service(FacesServlet.java:197)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.primefaces.webapp.filter.FileUploadFilter.doFilter(FileUploadFilter.java:79)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.servlet.filters.FileUploadEncodingFilter.doFilter(FileUploadEncodingFilter.java:29)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.catalina.filters.CorsFilter.handleNonCORS(CorsFilter.java:436)
   at org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:177)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.filter.ImcBrowserCacheInvalidFilter.doFilter(ImcBrowserCacheInvalidFilter.java:66)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.filter.ImcNoEtagFilter.doFilter(ImcNoEtagFilter.java:47)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.filter.ImcExpiresFilter.doFilter(ImcExpiresFilter.java:830)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at com.imc.servlet.filters.UrlAccessController.doFilter(UrlAccessController.java:648)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1087)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1760)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1719)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
   at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
   at java.lang.Thread.run(Thread.java:745)
2017-04-12 10:53:18 [INFO ] [http-nio-443-exec-1] [com.imc.plat.operlog.func.OperationLogMgrImpl::insertLog] moduleId: 1, description: Register devices.

Re: Can't use Device Registration from IMC

ibias — Wed, 19 Apr 2017 08:42:51 GMT

Hi,

did you defined you email account information for the My Networking Portal under System-->System Settings-->Device Registration Configuration?

Re: Can't use Device Registration from IMC

Radapompa — Wed, 19 Apr 2017 13:46:58 GMT

Hi,

Well this was strange. I checked the settings. And they were correct. So I tried to enter wrong credentials, to see if it would react different. Which it did where it said I had wrong credentials. Then I entered correct credentials again. And now it could register all devices!

So if any gets this issue, try to enter the wrong password first to HPe portal. Then enter the correct password again.

topic Re: Can't use Device Registration from IMC in IMC

Can't use Device Registration from IMC

Re: Can't use Device Registration from IMC

Re: Can't use Device Registration from IMC