topic Re: Device Registration Fails in IMC

Device Registration Fails

PhilUK — Tue, 21 Nov 2017 15:09:25 GMT

Hi,

I'm trying to use the Device Registration feature in IMC. I have confiurged the email and password in the settings, added the devices but when I click OK the message Failed to Register Device(s) is shown.

I have seen a previous post where someone has suggested using the incorrect password and then the correct one but this did not resolve my issue.

Can anyone help with this? I'm on IMC E0506.

Thanks

Re: Device Registration Fails

khaldeman — Thu, 30 Nov 2017 14:30:29 GMT

I'm having the same issue. I double checked and changed my HPE password. Is that not the correct login to use?

Currently running version iMC PLAT v7.3 (E0506) Standard - Windows

Re: Device Registration Fails

mschreiner — Mon, 04 Dec 2017 09:18:44 GMT

Hello,

this is a known issue.

The reason why Device registration and Liveupdate is not working is that the certificate has changed

please open a case with HPE to get the new certificate

best regards

Re: Device Registration Fails

PhilUK — Mon, 04 Dec 2017 17:08:52 GMT

Will do, thanks for the heads up.

Re: Device Registration Fails

shidal — Mon, 11 Dec 2017 19:20:16 GMT

Adding to the conversation... I also had an outdated certificate... requesting a new one from support solved the problem.

Re: Device Registration Fails

Phil ODowd — Thu, 14 Dec 2017 20:06:53 GMT

Just to confirm, I logged a call with support and they provided a new cert to copy to the server.

Thanks for the advice.