IMC switch config backup failing

milty1017 — Wed, 13 Dec 2017 17:07:34 GMT

At the web interface I can see my devices (switches). I can, using SSH logon to the switch successfully. About a month ago I was able to successfully manually or automatically backup the switch configurition. No new changes have occurred on the switch. Attached is the error detail when the backup fails.

Re: IMC switch config backup failing

mschreiner — Fri, 15 Dec 2017 07:59:50 GMT

Hi,

the error message is server busy, so ther is nothing wrong with the ssh settings

Are all imcprocesses running ok? (you can check this in the process tab of the iDMA)

How large is the java Heap space? (you can check this in the envioment tab of the iDMA)

Re: IMC switch config backup failing

milty1017 — Mon, 18 Dec 2017 17:18:51 GMT

All processes are running. I attached environment tab and process tab - Java heap appears ok.

Just attempted another backup and it failed. log :

com.h3c.imc.common.ex.CommunicateTimeoutException[50101] Server busy. Please try again later.
at com.h3c.imc.common.ExceptionAdvisor.errorAdvise(ExceptionAdvisor.java:80)
at com.h3c.imc.common.MsgComm.sendSyncMsg(MsgComm.java:321)
at com.h3c.imc.icc.deploy.dao.DeployDaoImpl.createTask(DeployDaoImpl.java:434)
at com.h3c.imc.icc.devconfsoft.func.DevConfSoftMgrImpl.backupConfFile(DevConfSoftMgrImpl.java:299)
at com.h3c.imc.icc.devconfsoft.view.BackupFileResultBean.backupDevConfFile(BackupFileResultBean.java:1156)
at com.h3c.imc.icc.devconfsoft.view.BackupFileResultBean.startBackupConfFile(BackupFileResultBean.java:544)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.el.parser.AstValue.invoke(AstValue.java:279)
at org.apache.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:273)
at org.apache.myfaces.view.facelets.el.ContextAwareTagMethodExpression.invoke(ContextAwareTagMethodExpression.java:96)
at org.apache.myfaces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:68)
at javax.faces.component.UICommand.broadcast(UICommand.java:120)
at javax.faces.component.UIViewRoot._broadcastAll(UIViewRoot.java:1041)
at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:289)
at javax.faces.component.UIViewRoot._process(UIViewRoot.java:1415)
at javax.faces.component.UIViewRoot.processDecodes(UIViewRoot.java:772)
at org.apache.myfaces.lifecycle.ApplyRequestValuesExecutor.execute(ApplyRequestValuesExecutor.java:38)
at org.apache.myfaces.lifecycle.LifecycleImpl.executePhase(LifecycleImpl.java:170)
at org.apache.myfaces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:117)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:197)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.primefaces.webapp.filter.FileUploadFilter.doFilter(FileUploadFilter.java:79)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.h3c.imc.servlet.filters.FileUploadEncodingFilter.doFilter(FileUploadEncodingFilter.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:120)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.filters.CorsFilter.handleNonCORS(CorsFilter.java:436)
at org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:177)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.h3c.imc.filter.ImcBrowserCacheInvalidFilter.doFilter(ImcBrowserCacheInvalidFilter.java:66)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.h3c.imc.filter.ImcNoEtagFilter.doFilter(ImcNoEtagFilter.java:47)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.h3c.imc.filter.ImcExpiresFilter.doFilter(ImcExpiresFilter.java:830)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.h3c.imc.servlet.filters.UrlAccessController.doFilter(UrlAccessController.java:649)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1087)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1760)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1719)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)

Re: IMC switch config backup failing

mschrein2 — Wed, 20 Dec 2017 11:02:52 GMT

have you tried to restart IMC?

Re: IMC switch config backup failing

milty1017 — Wed, 20 Dec 2017 13:59:01 GMT

I restarted IMC as administrator and successfully backed up the configuration on an HP 3800 switch but I am having issues on other switches that I was able to successfully backup a month or so ago. Attached find a screen shot of backup failure detail.

Re: IMC switch config backup failing

racowi — Wed, 20 Dec 2017 16:53:54 GMT

Are those devices behind a NAT?

Or is the IMC behind a NAT?

Re: IMC switch config backup failing

LindsayHill — Thu, 21 Dec 2017 00:05:54 GMT

Switch to SCP for backups. Don't use TFTP/FTP.

Re: IMC switch config backup failing

milty1017 — Thu, 21 Dec 2017 13:37:07 GMT

IMC is not behind a NAT.

Milty

Re: IMC switch config backup failing

milty1017 — Thu, 21 Dec 2017 15:20:33 GMT

I'm not sure but I may be limited from using SCP due to current software level - again, what is odd is backups were working automatically a month ago - with no changes to network infrastucture that I am aware of.

...Milty

Re: IMC switch config backup failing

LindsayHill — Thu, 21 Dec 2017 15:37:20 GMT

It would have to be pretty ancient software to not have SCP. Most likely it
just needs to be enabled.

Re: IMC switch config backup failing

milty1017 — Wed, 03 Jan 2018 13:30:24 GMT

I did find it and enabled it but still having trouble with backups. I also tried to add additional switches to the automated backup group and that failed.

Re: IMC switch config backup failing

LindsayHill — Wed, 03 Jan 2018 20:18:55 GMT

Sounds like your system has bigger problems. Checked your memory usage, increased Xmx if possible?

Re: IMC switch config backup failing

milty1017 — Wed, 03 Jan 2018 21:31:25 GMT

I increased the Java Heap size - its at 3096/1048 ma. heap/non-heap mem. Backups still failing.

Re: IMC switch config backup failing

LindsayHill — Wed, 03 Jan 2018 21:35:56 GMT

What errors are in the logs?

topic Re: IMC switch config backup failing in IMC

IMC switch config backup failing

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Re: IMC switch config backup failing