topic Re: HPE IMC 7.3 File not found when printing report in IMC

HPE IMC 7.3 File not found when printing report

Kraftberg — Wed, 29 Aug 2018 12:12:05 GMT

Hello,

when I try to export/print a report based on the template "Unused Interfaces Report V2" I'm getting the a file not found error. I don't have this problem with other reports.

Re: HPE IMC 7.3 File not found when printing report

DLowery — Tue, 09 Oct 2018 18:37:42 GMT

What version of IMC 7.3 are you using? Are you able to export port to CSV or other than PDF format?

There is a fix for PDF format being released in release IMC Platform E0605 P06 expected mid-October.

Re: HPE IMC 7.3 File not found when printing report

leandromarcal — Thu, 11 Oct 2018 11:17:48 GMT

I got the exact same problem here. Cannot generate any report that uses pdf.

Re: HPE IMC 7.3 File not found when printing report

Kraftberg — Thu, 11 Oct 2018 13:16:43 GMT

I have E0605 H05

Re: HPE IMC 7.3 File not found when printing report

DLowery — Thu, 11 Oct 2018 16:23:31 GMT

Hi Kraftberg,

I did more testing and am getting the following error;

This site can’t be reached

The webpage at http://10.1.1.1:8080/rptviewer/servlets/reportexport?jr_ctxid=1539184669857&type=pdf&pageType=1 might be temporarily down or it may have moved permanently to a new web address.

ERR_INVALID_RESPONSE

c:\imc\client\log\imcforeground_2018-10-09.log;

2018-10-09 13:36:12 [ERROR] [http-nio-8080-exec-9] [com.imc.rptviewer.servlet.CustomReportExportServlet::service] exporter exportReport error

net.sf.jasperreports.engine.JRRuntimeException: com.lowagie.text.DocumentException: Font '' with 'Cp1252' is not recognized.

at net.sf.jasperreports.engine.export.JRPdfExporter.getFont(JRPdfExporter.java:2301)

at net.sf.jasperreports.engine.export.JRPdfExporter.getChunk(JRPdfExporter.java:2069)

at com.imc.rptviewer.exporter.CustomJRPdfExporter.getChunk(CustomJRPdfExporter.java:100)

at java.lang.Thread.run(Thread.java:745)

Caused by: com.lowagie.text.DocumentException: Font '' with 'Cp1252' is not recognized.

at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)

at net.sf.jasperreports.engine.export.JRPdfExporter.getFont(JRPdfExporter.java:2290)

... 32 more

I am testing this onIMC 7.3 E0605P04 Win2012 R2 server with local database.

I have requested a fix for this.

Is this different than the error you are seeing? It is not 'File not found'.

All other Resource Statistic Reports were able to export in PDF format.

Re: HPE IMC 7.3 File not found when printing report

DLowery — Thu, 11 Oct 2018 17:53:06 GMT

Hi leandromarcal,

If you are unable to generate ANY report using PDF, it may be a different issue.

Can you be more specific on version, report and error? I would like to try to duplicate.

Re: HPE IMC 7.3 File not found when printing report

Kraftberg — Fri, 12 Oct 2018 09:17:09 GMT

The exact message I've got is:

Fehler: Datei nicht gefunden

Beim Verbinden mit 10.10.222.42:8443 trat ein Fehler auf.

Bitte überprüfen Sie die Adresse auf Rechtschreib-, Groß-/Kleinschreibungs- oder andere Fehler.
Bitte überprüfen Sie, ob die Adresse umbenannt, gelöscht oder verschoben wurde.

That's german and means "Error: File not found"

And I've got the same error in the imcforegorund.log:

2018-10-12 11:07:27 [ERROR] [http-nio-8443-exec-19] [com.imc.rptviewer.servlet.CustomReportExportServlet::service] exporter exportReport error
net.sf.jasperreports.engine.JRRuntimeException: com.lowagie.text.DocumentException: Font '' with 'Cp1252' is not recognized.
   at net.sf.jasperreports.engine.export.JRPdfExporter.getFont(JRPdfExporter.java:2301)
   at net.sf.jasperreports.engine.export.JRPdfExporter.getChunk(JRPdfExporter.java:2069)
   at com.imc.rptviewer.exporter.CustomJRPdfExporter.getChunk(CustomJRPdfExporter.java:100)
   at net.sf.jasperreports.engine.export.JRPdfExporter.getPhrase(JRPdfExporter.java:2038)
   at net.sf.jasperreports.engine.export.SimplePdfTextRenderer.getPhrase(SimplePdfTextRenderer.java:88)
   at net.sf.jasperreports.engine.export.SimplePdfTextRenderer.render(SimplePdfTextRenderer.java:99)
   at net.sf.jasperreports.engine.export.JRPdfExporter.exportText(JRPdfExporter.java:2393)
   at net.sf.jasperreports.engine.export.JRPdfExporter.exportElements(JRPdfExporter.java:1098)
   at net.sf.jasperreports.engine.export.JRPdfExporter.exportPage(JRPdfExporter.java:1057)
   at net.sf.jasperreports.engine.export.JRPdfExporter.exportReportToStream(JRPdfExporter.java:921)
   at com.imc.rptviewer.exporter.CustomJRPdfExporter.exportReportToStream(CustomJRPdfExporter.java:77)
   at net.sf.jasperreports.engine.export.JRPdfExporter.exportReport(JRPdfExporter.java:538)
   at com.imc.rptviewer.servlet.CustomReportExportServlet.service(CustomReportExportServlet.java:344)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1775)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1734)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
   at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
   at java.lang.Thread.run(Thread.java:745)
Caused by: com.lowagie.text.DocumentException: Font '' with 'Cp1252' is not recognized.
   at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)
   at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)
   at com.lowagie.text.pdf.BaseFont.createFont(Unknown Source)
   at net.sf.jasperreports.engine.export.JRPdfExporter.getFont(JRPdfExporter.java:2290)
   ... 32 more
2018-10-12 11:07:27 [ERROR] [http-nio-8443-exec-19] [org.apache.catalina.core.StandardWrapperValve::invoke] Servlet.service() for servlet [ReportExportServlet] in context with path [/rptviewer] threw exception
java.lang.IllegalStateException: getOutputStream() has already been called for this response
   at org.apache.catalina.connector.Response.getWriter(Response.java:662)
   at org.apache.catalina.connector.ResponseFacade.getWriter(ResponseFacade.java:213)
   at com.imc.rptviewer.servlet.CustomReportExportServlet.service(CustomReportExportServlet.java:359)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1775)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1734)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
   at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
   at java.lang.Thread.run(Thread.java:745)

Re: HPE IMC 7.3 File not found when printing report

DLowery — Wed, 28 Nov 2018 18:28:27 GMT

Hello,

I have received a fix for this issue. It requires a database change. It will be released in IMC Platform E0701 scheduled to be available before the end of the year. If you would like a fix earlier, please open a case and have it elevated to ERT.

I am an HPE Employee