topic Re: IMC new installation issues in IMC

IMC new installation issues

pattap — Wed, 15 May 2019 14:12:57 GMT

Hi All

We are trying to install IMC 7.0 on a new server, windows 2012R2, Microsoft SQL 2012.

After installing IMC it turns out that there are several processes that are not running, if you compare it to a working instacnce of IMC

Also server is not listening on port 8080 so I'm not able to connect to imc via browser,

I'm not sure how to troubleshoot this, any input would be appreciated

Re: IMC new installation issues

parnassus — Fri, 17 May 2019 21:49:49 GMT

HP IMC 7.0 really? Shouldn't you try with latest HPE IMC 7.3? The 7.0 is pretty much old...have you then followed related installation guide? if yes, which one?

Re: IMC new installation issues

pattap — Mon, 20 May 2019 14:34:03 GMT

We are going from 7.0 to 7.3 via upgrade path in order to preserve db

Regarding the issues I had, it's quite embarrassing as it was a patch file that we have installed so problem solved, at least this one

Re: IMC new installation issues

3Naga — Thu, 30 May 2019 06:22:40 GMT

Yes we suggest you to upgrade to the latest IMC IMC 7.3 E0702 or IMC IMC 7.3 E0605P06 as there are many Hot fix/Patches updated in the same.
The IMC 7.0 is quite old and not recommended as it there have been patches updated later in the newer versions
Please write for any further queries

Re: IMC new installation issues

pattap — Thu, 30 May 2019 13:07:05 GMT

We have a massive data base in our current IMC7.0 so jumping straight to 7.3 would mean we'd have to re-discover the entire network.

Idea is to install 7.0 on a new server, restore DB from current IMC and start upgrade process, we managed to get to 7.2 no issues but getting to any patch within 7.2 or even directly to 7.3 seems to be a pain

Re: IMC new installation issues

3Naga — Mon, 03 Jun 2019 11:13:46 GMT

Hello Pattap,

Yes, I agree it could be tediuos while we follow the upgrade path while migrating and highly recommended to follow the upgrade path to 7.3

This is a One time task and it would feasible for to deployment and manage the network infrastructure effectively

Please do post for any further queries/issues here if you come across the upgrade we would be more than happy to assist you with

Re: IMC new installation issues

THB1 — Tue, 04 Jun 2019 09:38:27 GMT

Hello,

i have an issue with upgrading from version iMC PLAT v7.3 (E0605) Standard to version iMC PLAT v7.3 (E0703) Standard.

After upgrading and starting iMC all processes are up and running, except the process "jserver" (state is stopped). I have tried to start it manually, without success. Result is, that the GUI is not working.

Enviroment is: Windows Server 2012 R2 within a VM and Microsoft SQL-Server 13.00.5081

For testing purposes, i have tried to install iMC E0703 from scratch on a WIN10 Client . It ends with the same result, that the process "jserver" is in state stopped.

Any idea to resolve this issue?

Best Regards,

Thomas

Re: IMC new installation issues

Guillaume_26 — Wed, 05 Jun 2019 15:49:07 GMT

Hello,

Same problem, jserver process is stopped after upgrade to from E0605P06 to 0703
I have to set a default_time_zone in mysql config, otherwise installer cannot contact database.

Regards,

Re: IMC new installation issues

jguse — Thu, 06 Jun 2019 08:48:25 GMT

Please check the solution I've posted here: https://community.hpe.com/t5/IMC/After-Update-from-7-3-E0605P04-to-7-3-E0703-IMC-Webpage-not/td-p/7048995#.XPjTOogzaUk

Re: IMC new installation issues

lbusby1973 — Fri, 07 Jun 2019 08:43:10 GMT

My install is english version and is SQL standard DB, tried your fix anyway no success. Jserver process not running aswell as 3 others... will have to restore VM as operation tasks need to be completed. Has anyone else had the same issue using MS SQL DB?

Re: IMC new installation issues

lbusby1973 — Fri, 07 Jun 2019 12:32:57 GMT

update to the above...

AMD64

windows server 2012 R2

OS version 6.2

MSSQL server

DB version 13.00.5081

iMC PLAT 7.3 (E0605P06)

services not running were…

euplat

unbaserver

jserver

seplat

Re: IMC new installation issues

3Naga — Tue, 18 Jun 2019 13:35:27 GMT

Seems like you are hitting on some errors?

I suggest you to have a case logged with HPE Support as we need to check the logs for DB man and Idma process/logs

We can analyze better on a remote session on what is happening in the background and proceed further

Re: IMC new installation issues

FC1A — Wed, 26 Jun 2019 09:29:39 GMT

Hi,

the problem is the jmx.password file in \IMC\client\bin.

Remove all permissons on that file, except the "administrators" with full access, then restart the jserver process with DMA.

It should work...