topic Re: imc login web page not working after upgrade to imc plat 7.3(e0703) in IMC

imc login web page not working after upgrade to imc plat 7.3(e0703)

suresh6 — Thu, 11 Jul 2019 11:35:45 GMT

imc login page is not working after upgrading to imc plat 7.3(e0703). can someone help

jserver process doesnt seemed to start.

i followed the thread https://community.hpe.com/t5/IMC/IMC-s-not-working-JSERVER-stopped-and-don-t-start/td-p/7053751#.XScdQeszZhE used the cacls command.But couldnt get the process running

Re: imc login web page not working after upgrade to imc plat 7.3(e0703)

jguse — Thu, 11 Jul 2019 11:41:19 GMT

Can you please check my latest feedback in the other post? I've written about a few additional common issues encountered when trying to set the permissions.

You can verify the error when it starts up with:

Edit $iMC\client\bin\startup.bat file.
Locate the last line, change " JAVA_HOME \bin\javaw.exe" to " JAVA_HOME \bin\java.exe", then save it.
Open a windows command line
cd IMC\client\bin
Save startup output to 1.txt: startup.bat >1.txt
Share the output of $iMC\client\bin\1.txt after the startup fails, as well as any output from the CMD window
Edit $iMC\client\bin\startup.bat file and return to " JAVA_HOME \bin\javaw.exe".

Presumably 1.txt will be blank, and only the output on the console will be relevant. If you still see an error about jmx.password, then the permissions were not applied to the correct local Administrators group (and only that group).

Re: imc login web page not working after upgrade to imc plat 7.3(e0703)

suresh6 — Thu, 11 Jul 2019 12:54:27 GMT

1)1.txt is blank when i run start.bat or restart imc service

2)when i run the startup.bat file nothing shows up in the console window

my server is part of a domain and i am a domain user who has admin access.would that make a difference?

Re: imc login web page not working after upgrade to imc plat 7.3(e0703)

jguse — Thu, 11 Jul 2019 14:36:49 GMT

Hello,

Can you please post a screenshot like in the other post, of your jmx.password file Properties > Security tab?

If you are a domain user/admin that was not added to the local "Administrators" group, then it should show that you do not have read access to the file.

If it shows any additional users/groups/system permissions, except for "%HOSTNAME%\Administrators" (where %HOSTNAME% is your system's hostname, and Administrators will be different depending on the OS language), then please completely remove those permissions. Only %HOSTNAME%\Administrators group should have any permissions (Full Control).

Re: imc login web page not working after upgrade to imc plat 7.3(e0703)

suresh6 — Thu, 11 Jul 2019 15:01:56 GMT

Hi

I am unsure how to attach a snapshot here.

But properties of jmx.password look to be fine as expected.The Administrator account has full control.

And i have verified my domain user account is part of the Administrators group.

Can you let meknow the next steps

Thanks