topic Re: Error using Reports in IMC

Error using Reports

lranger — Tue, 24 Mar 2020 19:10:55 GMT

Hello,
After uggrading from version 7.2 to 7.3

Management Platform (JG747AAE) iMC PLAT 7.3 (E0705P02)

Reports doesnt seems to be working anymore.
Every reports give this error message:

Error

Unknown Error.!

Null

Any idea of what is going on ?
I'm on trial, usure if I can have help with that ?
Thanks

Yan

Re: Error using Reports

Milenkova — Mon, 06 Apr 2020 07:44:53 GMT

Hello Yan,

To open a case with support you will need to have a valid contract for technical support for iMC.

If you are upgrading from 7.2 to 7.3 have you checked the Installation prerequisits for the database. SQL 2008R2 is no longer supported with E0705 version , may cause such problems .

Otherwise you could check if report db is not full (in DMA) or healty with SSMS or logs

I would check the foreground.log ,after reproducing the issue ,It is located in iMC/client/log folder also for db conection issues in dma.log and dms.log in iMC./deploy folder.

Regards,

Marina

Re: Error using Reports

lranger — Mon, 06 Apr 2020 11:23:51 GMT

Hello,

Thanks for your answer,

The pre-requisite was checked and everything was fine.

For the log this is a little hard for me to understand. I'm in progress for having a license so I will open a work ticket after that

Thanks

Yan