topic Re: PCM 3 upgrade problem in PCM

PCM 3 upgrade problem

SCHOTT — Thu, 07 May 2009 09:27:07 GMT

Since an upgrade PCM 2.3 to PCM 3.0 the product doesn't start (windows services are ok) is keep on running "waiting for login" with nothing else.
(see screenchot.jpg)

Please HELP.

Re: PCM 3 upgrade problem

Javed Padinhakara — Fri, 08 May 2009 08:49:03 GMT

Could possibly be some license issue. can you detail what kind of license you had prior to the upgrade?

You could also give a try of doing a complete reboot of the PCM server.

Re: PCM 3 upgrade problem

SCHOTT — Tue, 12 May 2009 07:27:52 GMT

hello,
yes i 've tryed to reboot. before update we have a full license unlimited devices.

I will reinstall but i would like to restore my CMDB. Is-it possible ? is there any procedure ?

Thanks and sorry for my english.

Re: PCM 3 upgrade problem

Javed Padinhakara — Thu, 14 May 2009 03:55:45 GMT

AFAIK, restoring db is supported in installations of same PCM version.
So in your case, taking backup from 2.3 and then restoring in 3.0 may not work. Instead while you install 3.0, there would be a DB migration flow which will take you through the process of migrating the old db to the required new DB format.

Meanwhile to get an insight to your problem, can you have the following files attached to your next reply:
These files would be present under "\client\logs\" directory, where represents the PCM installed directory.

ConJCoreMain*.log
CS-ClientUpdateEnforcer*.log
CS-err*.log
CS-out*.log
nmcore.Monitor*.log

Additionally, these files from the directory, if present:
post_install_log.txt
pre_install_log.txt
HP_ProCurve_Manager_InstallLog.log

Javed

Re: PCM 3 upgrade problem

Richard Bolman — Mon, 18 May 2009 18:20:12 GMT

I am having the exact same issue. Has there been any progress made on a solution?

After the installation (upgrade from 2.3), upon the first launch PNM asked for the location of javaw.exe. I pointed it to the file located in the windows\system32 directory.

Re: PCM 3 upgrade problem

Javed Padinhakara — Tue, 19 May 2009 01:23:55 GMT

Richard
=====================
I am having the exact same issue. Has there been any progress made on a solution?

After the installation (upgrade from 2.3), upon the first launch PNM asked for the location of javaw.exe. I pointed it to the file located in the windows\system32 directory.

==================

Modify the "Target" of the shortcut which launches PNM ( Right click>Properties>Shortcut> Target field)
as below:
[ Assume C:\Program Files\Hewlett Packard\PNM\ is the folder where PCM is installed ]

Target: "C:\pcm\jre\bin\javaw.exe....."
CHANGE TO
Target: "C:\pcm\hp_pcm_jre\bin\javaw.exe..."

DO NOT MODIFY any other text in that Target line : only the change from \jre\ to \hp_pcm_jre\

Now launch the PCM using the updated link.
Let know if that fixed the problem

Javed

Re: PCM 3 upgrade problem

Javed Padinhakara — Tue, 19 May 2009 05:03:45 GMT

slight correction of previous post:

I meant

Target: "C:\Program Files\Hewlett Packard\PNM\jre\bin\javaw.exe....."
CHANGE TO
Target: "C:\Program Files\Hewlett Packard\PNM\hp_pcm_jre\bin\javaw.exe..."

....

Re: PCM 3 upgrade problem

Stephan Lache — Mon, 08 Jun 2009 17:13:00 GMT

Hello,

i just upgraded from PCM2.3+ to 3.0 and i have exactly the same problem.
I canÂ´t login with the local pcm client.

It works with the remote client,but after i added the license for V3.0 no remote client connections are accepted anymore.

any ideas ?

regards

Stephan