topic HPE Nimble ownership and support transfer? in HPE Nimble Storage Solution Specialists

HPE Nimble ownership and support transfer?

vebba — Tue, 16 Jul 2024 12:48:51 GMT

Hello,

My company has purchased a Nimble HF20 from a company that removed it from service prior to support expiring. Warranty and support on this unit are valid through Sept 2024. Is it possible to transfer the warranty and support contract from the previous owner? They are willing to provide any assistance required for this process.

I've done some googling but can't find any record of a process for HPE to enable ownership transfer.

Thanks!

Re: HPE Nimble ownership and support transfer?

NCG1 — Thu, 04 Jul 2024 09:44:16 GMT

Hi Vebba,

Hope you are doing good.

Please allow me sometime to check and get back to you on this.

Regards,

Naveen Chandru G

Re: HPE Nimble ownership and support transfer?

NCG1 — Thu, 04 Jul 2024 11:19:51 GMT

Hi Vebba,

Support is not transferable and if the array is not purchased through an HPE partner, normal process is that recertification is also required (chargeable to the customer).

SN and more details of the situation would be required in order for us to provide any further process.

Please contact our support team via phone to know more details.

Regards,

Naveen Chandru G

Re: HPE Nimble ownership and support transfer?

NCG1 — Sun, 07 Jul 2024 15:15:26 GMT

Hi Vebba,

Hope you are doing good.

Following-up to check if you need any further assistance on this case.

Regards,

Naveen Chandru G

Re: HPE Nimble ownership and support transfer?

NCG1 — Thu, 11 Jul 2024 08:09:56 GMT

Hi Vebba,

Good day!

This is the final follow-up. Please let me know if you need further assistance on this case.

Regards,

Naveen Chandru G

Re: HPE Nimble ownership and support transfer?

NCG1 — Tue, 16 Jul 2024 12:47:11 GMT

Hi Vebba,

Good day!

As I haven't received any response from you, I'll go ahead and close this case.

Regards,

Naveen Chandru G

Re: HPE Nimble ownership and support transfer?

buzzsubash — Thu, 12 Sep 2024 04:19:40 GMT

I do understand I am late to reply to it, for the benefit of others who may have same questions, below is the answer

Unfortunately, there is no option to transfer ownership of the array to a different company.The only exception is, if there is a renaming of legal entity or an aquisition involved. (Relevant documents are needed).

If you have purchased the array from a different company/ecommerce platforms including ebay, the array needs to be re-certified by HPE for continued support. SSD wear levels will be checked as part of recertification.

A support case should be created to initiate process for recertification.