Controller A rebooted unexpectedly.

BGN_OPS — Thu, 08 Aug 2024 12:24:53 GMT

Dear Support

could you help us, here is the log from the nimble

Hardware
Ambient temperature on shelf AF-40 is at 21 Celsius and is below critical level.
Array

2024-07-27 00:40
Hardware
Ambient temperature on shelf AF-40 is at 21 Celsius and is below warning level.
Array

2024-07-27 00:40
Hardware
NVRAM-0 Battery 0 is OK on controller A
Array

2024-07-27 00:36
Hardware
System temperature is now within range: current temperature for sensor "RightEar" on shelf "AF-40" at right-side ambient of controller B is 20 C
Array

2024-07-27 00:35
Hardware
System temperature is now within range: current temperature for sensor "LeftEar" on shelf "AF-40" at left-side ambient of controller A is 21 C
Array

2024-07-27 00:35
Hardware
Power supply "power-supply2" on shelf "AF-40" at upper right rear is OK
Array

2024-07-27 00:34
Hardware
Temperature sensor "RightEar" on shelf "AF-40" at right-side ambient of controller B is operational: current temperature is 20 C
Array

2024-07-27 00:34
Hardware
Power supply "power-supply1" on shelf "AF-40" at lower right rear is OK
Array

2024-07-27 00:34
Hardware
Temperature sensor "LeftEar" on shelf "AF-40" at left-side ambient of controller A is operational: current temperature is 21 C
Array

2024-07-27 00:34
Service
Unable to resolve known support hosts due to DNS lookup failure on controller B for host
Array

2024-07-27 00:33
Hardware
System temperature is now within range: current temperature for sensor "outlet-temp" on shelf "AF-40" at outlet temp of controller A is 54 C
Array

2024-07-27 00:33
Configuration
Configuration synchronization completed on array AF-40
Array
-
2024-07-27 00:33
Hardware
System temperature is now within range: current temperature for sensor "inlet-temp" on shelf "AF-40" at inlet temp of controller A is 41 C
Array

2024-07-27 00:33
Hardware
NIC port tg1a is up on controller A
Array

2024-07-27 00:32
Security
Successfully updated the support password time mode secret.
Array
-
2024-07-27 00:32
Hardware
Temperature sensor "inlet-temp" on shelf "AF-40" at inlet temp of controller A is operational: current temperature is 41 C
Array

2024-07-27 00:32
Hardware
Temperature sensor "outlet-temp" on shelf "AF-40" at outlet temp of controller A is operational: current temperature is 54 C
Array

2024-07-27 00:32
Hardware
Fan "fan2b" on shelf "AF-40" at controller A is now running at speed 9016 rpm
Array

2024-07-27 00:32
Hardware
Fan "fan3a" on shelf "AF-40" at controller A is now running at speed 8722 rpm
Array

2024-07-27 00:32
Hardware
Fan "fan3b" on shelf "AF-40" at controller A is now running at speed 9016 rpm
Array

2024-07-27 00:32
Hardware
Fan "fan1b" on shelf "AF-40" at controller A is now running at speed 9114 rpm
Array

2024-07-27 00:32
Hardware
Fan "fan2a" on shelf "AF-40" at controller A is now running at speed 8722 rpm
Array

2024-07-27 00:32
Hardware
Fan "fan1a" on shelf "AF-40" at controller A is now running at speed 8722 rpm
Array

2024-07-27 00:32
Hardware
Controller A rebooted unexpectedly. Contact Nimble Storage Support.
Array

2024-07-27 00:32
Service
System services started. Software version is 6.1.2.400-1048557-opt
Array

2024-07-27 00:32
Service
Audit log records count reached warning threshold of 21000. If the number of audit log records reaches the maximum retention count of 24000, the oldest 5000 audit log records will be removed.
Array
-
2024-07-27 00:32
Hardware
IP interface x.x.x.x up on controller A NIC port eth0a
Array

2024-07-27 00:32
Configuration
Configuration synchronization completed on array AF-40
Array
-
2024-07-27 00:29
Configuration
Configuration synchronization completed on array AF-40
Array
-
2024-07-27 00:27
Service
Failed to send alert e-mail to SMTP server. Verify SMTP server and port configuration.
Array
-
2024-07-27 00:26
Configuration
Configuration synchronization completed on array AF-40
Array
-
2024-07-27 00:26
Hardware
Migration of NIC port(s) tg1a,tg1a,tg1a,tg1a,tg1a,tg1b,tg1b,tg1b,tg1b failed. This could likely happen if array hardware updates resulted in reduced number of NICs.
Array

2024-07-27 00:25
Hardware
Amount of flash memory detected on head shelf now meets the minimum requirement for this array model.
Array

2024-07-27 00:25
Hardware
IP interface x.x.x.x up on controller B NIC port tg3b.2053
Array

2024-07-27 00:25
Service
Takeover occurred on controller B
Array

2024-07-27 00:25

in this case because the memory error or because the firmware?

thank you

Re: Controller A rebooted unexpectedly.

NCG1 — Wed, 31 Jul 2024 21:21:53 GMT

Hi BGN_OPS,

For this issue, please call directly to our 24*7 support team using the contact information provided below. You can let me know your country if it's not present from the list and I can share the contact number.

If not, you can email them at support@nimblestorage.com which triggers a support ticket.

They will review if there is any issue with the hardware and troubleshoot.

U.S. and Canada 1-877-364-6253
Spain 900-905446
Netherlands 0-800-020-0730
Belgium 0800-262-76
Sweden 020-791-743
United Kingdom 0-808-134-9962
United Kingdom Local 0330 808 0085

Regards,

Naveen Chandru G

Re: Controller A rebooted unexpectedly.

NCG1 — Fri, 02 Aug 2024 18:19:39 GMT

Hi BGN_OPS,

Hope you are doing good.

Following-up to check if you have contacted the support team to know why was the controller rebooted.

If you need assistance in creating the support ticket, please let me know.

Regards,

Naveen Chandru G

Re: Controller A rebooted unexpectedly.

NCG1 — Tue, 06 Aug 2024 14:40:28 GMT

Hi BGN_OPS,

Hope you are doing good.

This is the final follow-up. Please let me know if you need any further assistance on this case. If not, can I go ahead and close this case?

Regards,

Naveen Chandru G

Re: Controller A rebooted unexpectedly.

NCG1 — Thu, 08 Aug 2024 12:23:13 GMT

Hi BGN_OPS,

Hope you are doing good.

As I've not received any response from you, I'll go ahead and archive this case.

As mentioned earlier please contact our support team to review if there is any hardware issue.

Regards,

Naveen Chandru G

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Controller A rebooted unexpectedly.

Re: Controller A rebooted unexpectedly.

Re: Controller A rebooted unexpectedly.

Re: Controller A rebooted unexpectedly.

Re: Controller A rebooted unexpectedly.