topic Re: nimble hf20 disk stauts in HPE Nimble Storage Solution Specialists

nimble hf20 disk stauts

cc16 — Mon, 02 Sep 2024 07:38:16 GMT

A previous disk malfunctioned, and the newly replaced disk accidentally pulled out the hard drive during synchronization. After plugging in the hard drive, its status changed to Spark mode.

Can anyone tell me what this status is

Re: nimble hf20 disk stauts

buzzsubash — Mon, 02 Sep 2024 07:58:05 GMT

Hi,

Usually this happens when an incorrect part number/disk model is used. Was the disk delivered by HPE Nimble support?

Re: nimble hf20 disk stauts

cc16 — Mon, 02 Sep 2024 14:06:28 GMT

Hello, the disk was not provided by the support department, but due to an incorrect operation, the hard disk was accidentally unplugged during hard disk synchronization and then plugged back in. Will this operation not have any impact?

Re: nimble hf20 disk stauts

cc16 — Mon, 02 Sep 2024 14:18:36 GMT

This is partial log information

Re: nimble hf20 disk stauts

buzzsubash — Tue, 03 Sep 2024 01:16:54 GMT

Okay, this needs to be checked further from logs. Can you please create a support ticket referencing the array serial number?

Re: nimble hf20 disk stauts

cc16 — Tue, 03 Sep 2024 06:53:01 GMT

Does the current spare status refer to the form of a hot spare disk?, When the storage pool hard drive fails, this hard drive will be directly replaced

Re: nimble hf20 disk stauts

NCG1 — Tue, 03 Sep 2024 15:43:43 GMT

Hi Cc16,

Good day!

For this issue, it is highly recommended to contact our 24*7 support team via phone for immediate resolution.

They will need the serial number and a short description on the issue. They will check the logs and provide resolution.

Here is the link which has the contact details: https://www.hpe.com/psnow/doc/a00050207enw?from=app&section=search&isFutureVersion=true

Regards,

Naveen Chandru G

Re: nimble hf20 disk stauts

NCG1 — Thu, 05 Sep 2024 19:17:38 GMT

Hi Cc16,

Hope you are doing good.

Following-up to check if you have contacted our support team so that they can have the issue on the array checked.

Regards,

Naveen Chandru G

Re: nimble hf20 disk stauts

NCG1 — Tue, 10 Sep 2024 20:09:08 GMT

Hi Cc16,

Hope you are doing good.

This is the final follow-up on this case. Please let me know if you have any questions.

Regards,

Naveen Chandru G

Re: nimble hf20 disk stauts

cc16 — Wed, 11 Sep 2024 03:06:49 GMT

At present, we do not know how to solve it

Re: nimble hf20 disk stauts

NCG1 — Wed, 11 Sep 2024 12:09:32 GMT

Hi Cc16,

Please get in touch with our break & fix team who are available 24*7.

Calling them would be the easiest way to get in touch.

Please let them know the serial number and a shor description of the issue and they will be able to troubleshoot this issue.

Here is the support contact details: Technical support phone numbers – HPE Services – Storage Support 24x7

You can also email them at support@nimblestorage.com.

Regards,

Naveen Chandru G

Re: nimble hf20 disk stauts

NCG1 — Fri, 13 Sep 2024 12:18:15 GMT

Hi Cc16,

Good day!

I believe your query has been answered. By reaching out to our support team, the issue will be resolved if the array is under valid support.

Hence, I'll go ahead and close this ticket.

Regards,

Naveen Chandru G