topic Re: No nimble access to firmware and software in HPE Nimble Storage Solution Specialists

No nimble access to firmware and software

Cloudcover — Wed, 23 Aug 2023 10:18:17 GMT

We are trying to upgrade our nimble OS and firmware to the latest but could not get any access

is there a process for us to do to get access?

any guidance provided is very much appreciated

Thank you

Re: No nimble access to firmware and software

Satish04 — Wed, 23 Aug 2023 04:44:44 GMT

Hi Cloudcover,

Please follow the below steps to upgrade your HPE Nimble storage OS.

1. Login to the HPE Nimble storage.
2. Go to "Administration" on the main menu, and select "Software" from the dropdown.
3. Here, you will see the current version, Previous version, and downloaded version.
4. Click "Download" to download the recommended version.
5. After downloading the new version, run the software precheck.
6. Then click "Update" to update the software.
7. It will take a few minutes to complete the update process and the system will reboot.

Note: Ensure you have a reliable backup of all your data before updating the OS.

Hope this helps.

Regards,
Satish

Re: No nimble access to firmware and software

Cloudcover — Thu, 24 Aug 2023 13:14:41 GMT

@Satish04

Thank you Satish

We will try if we are able to do the upgrade from your instructions.

In case we are not, is there a process we need to get in order to get access to the upgrades?

Thank you

Alfredo

Re: No nimble access to firmware and software

Satish04 — Fri, 25 Aug 2023 03:09:08 GMT

Hi Cloudcover,

Please follow the above procedure to upgrade the OS on your HPE Nimble system, and let us know the status.
Usually, we follow the above procedure to upgrade the OS on the HPE Nimble system.
If it doesn't work we will look for another upgrade process.

Hope this helps.

Regards,

Satish

Re: No nimble access to firmware and software

Cloudcover — Fri, 25 Aug 2023 05:39:05 GMT

Hi Satish

Unfortunately we are getting a "DECLINE SUPPORT" when trying to upgrade the OS and the firmware.

What does it mean?

Our nimble does not have active warranty

We used to have full access to firmware and equal product support. like with manufacture-based contract.

NS CS1000H Hybrid Base Array

AF163457NIM

12464 153 St NW Edmonton, AB T5V 1S5

Thank you

Re: No nimble access to firmware and software

Satish04 — Fri, 25 Aug 2023 06:16:33 GMT

Hi Cloudcover,

The error message says that the system contract support or warranty has expired.
If the system doesn't have active contract support or warranty, you might have restrictions to access certain resources and updates.

It is recommended to reach out to HPE Nimble support to check contract support or warranty-related issues.

Hope this helps.

Regards,
Satish

Re: No nimble access to firmware and software

Cloudcover — Tue, 29 Aug 2023 16:19:11 GMT

Thank you Satish for your help on this

Seems like we need to get warranty in order to get access the the firmware and OS

This can be marked as resolved

Re: No nimble access to firmware and software

Satish04 — Wed, 30 Aug 2023 03:20:47 GMT

You are most welcome, Cloudcover.

Regards,

Satish