topic Re: error on Nimble array in HPE Nimble Storage Solution Specialists

error on Nimble array

giladzzz — Thu, 26 Oct 2023 07:16:54 GMT

has anyone seen this error on a Nimble array

"Tempreture sensor "RightEar" on shelf AF-XXXXXX at the right-side ambiant of controller B has failed"

I get the same message on controller A

and also

" Fan "fan 1b" on shelf AF-XXXXXXX at controller B is missing"

any input wolcomed

Thanks

Giladzzz

Re: error on Nimble array

Mahesh202 — Thu, 26 Oct 2023 06:52:25 GMT

Hi giladzzz

Could you please share the below information?

What's the array model and version?
Do you have the messages that say that sensors are auto-recovered?

Regards
Mahesh.

Re: error on Nimble array

giladzzz — Thu, 26 Oct 2023 09:14:27 GMT

It is HF40 version 5.0.7.200-612527-opt

there are no messages of auto recover

actually I see a message controller B has failed!!!!

on top off the hardware screen it says

"Tempreture sensor "RightEar" on shelf AF-XXXXXX at the right-side ambiant of controller B has failed"

it looks like a controller problem

Regards

giladzzz

Re: error on Nimble array

Mahesh202 — Fri, 27 Oct 2023 05:00:39 GMT

Hi giladzzz

The array is currently running on an older version and there are many chances it can be a software issue. It would be better if you could reach out to HPE Nimble Tech support and get it clarified by examining logs to validate and get to know whether it is a potential hardware issue or a susceptible software issue.

hope this helps.!!

Regards
Mahesh.

Re: error on Nimble array

giladzzz — Sun, 29 Oct 2023 10:38:00 GMT

The array is in a dark site I can upgrade it

but first I will take out the controller

and see it.

Thankyou for your help

Regards

giladzzz