nimble Controller B rebooted unexpectedly

Cloudcover — Tue, 09 Jan 2024 20:20:03 GMT

We have been getting alerts that our secondary controller B has been rebooting unexpectedly on our Nimble. Looking at the logs this has been happening almost daily for approximately a month now.

Event logs show the hardware warning unexpected reboot of Nimble Controller B but do not provide more information as to why the controller rebooted unexpectedly

Is there a way to figure out the reboot aside from the event logs?

Model # Q8H72A

243 INFO Dec 30 2023 08:04:57 12201 hardware AF-213000 IP interface 172.17.1.197 up on controller B NIC port eth0a
1241 INFO Dec 30 2023 08:05:02 2101 service AF-213000 System services started. Software version is 6.1.1.300-1028597-opt
1242 WARNING Dec 30 2023 08:05:02 2028 hardware AF-213000 Controller B rebooted unexpectedly. Contact Nimble Storage Support.
1244 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan1a" on shelf "AF-213000" at controller B is now running at speed 9408 rpm
1245 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan1b" on shelf "AF-213000" at controller B is now running at speed 9702 rpm
1246 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan2a" on shelf "AF-213000" at controller B is now running at speed 9310 rpm
1247 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan2b" on shelf "AF-213000" at controller B is now running at speed 9800 rpm
1248 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan3a" on shelf "AF-213000" at controller B is now running at speed 9310 rpm
1249 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan3b" on shelf "AF-213000" at controller B is now running at speed 9506 rpm
1250 INFO Dec 30 2023 08:05:38 12356 hardware AF-213000 Temperature sensor "inlet-temp" on shelf "AF-213000" at inlet temp of controller B is operational: current temperature is 37 C
1251 INFO Dec 30 2023 08:05:38 12356 hardware AF-213000 Temperature sensor "outlet-temp" on shelf "AF-213000" at outlet temp of controller B is operational: current temperature is 49 C
1252 INFO Dec 30 2023 08:06:58 12354 hardware AF-213000 System temperature is now within range: current temperature for sensor "inlet-temp" on shelf "AF-213000" at inlet temp of controller B is 37 C
1253 INFO Dec 30 2023 08:06:59 12354 hardware AF-213000 System temperature is now within range: current temperature for sensor "outlet-temp" on shelf "AF-213000" at outlet temp of controller B is 49 C
1254 INFO Dec 30 2023 08:06:59 12356 hardware AF-213000 Temperature sensor "LeftEar" on shelf "AF-213000" at left-side ambient of controller A is operational: current temperature is 24 C
1255 INFO Dec 30 2023 08:06:59 12356 hardware AF-213000 Temperature sensor "RightEar" on shelf "AF-213000" at right-side ambient of controller B is operational: current temperature is 24 C
1256 INFO Dec 30 2023 08:06:59 12348 hardware AF-213000 Power supply "power-supply1" on shelf "AF-213000" at lower right rear is OK
1257 INFO Dec 30 2023 08:06:59 12348 hardware AF-213000 Power supply "power-supply2" on shelf "AF-213000" at upper right rear is OK
1258 INFO Dec 30 2023 08:07:58 12354 hardware AF-213000 System temperature is now within range: current temperature for sensor "LeftEar" on shelf "AF-213000" at left-side ambient of controller A is 24 C
1259 INFO Dec 30 2023 08:07:59 12354 hardware AF-213000 System temperature is now within range: current temperature for sensor "RightEar" on shelf "AF-213000" at right-side ambient of controller B is 24 C
1260 INFO Dec 30 2023 08:08:58 12359 hardware AF-213000 NVRAM-0 Battery 0 is OK on controller B
1261 INFO Dec 30 2023 08:12:58 14019 hardware AF-213000 Ambient temperature on shelf AF-213000 is at 24 Celsius and is below critical level.
1262 INFO Dec 30 2023 08:12:59 14019 hardware AF-213000 Ambient temperature on shelf AF-213000 is at 24 Celsius and is below warning level.

1243 INFO Dec 30 2023 08:04:57 12201 hardware AF-213000 IP interface 172.17.1.197 up on controller B NIC port eth0a 1241 INFO Dec 30 2023 08:05:02 2101 service AF-213000 System services started. Software version is 6.1.1.300-1028597-opt 1242 WARNING Dec 30 2023 08:05:02 2028 hardware AF-213000 Controller B rebooted unexpectedly. Contact Nimble Storage Support. 1244 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan1a" on shelf "AF-213000" at controller B is now running at speed 9408 rpm 1245 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan1b" on shelf "AF-213000" at controller B is now running at speed 9702 rpm 1246 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan2a" on shelf "AF-213000" at controller B is now running at speed 9310 rpm 1247 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan2b" on shelf "AF-213000" at controller B is now running at speed 9800 rpm 1248 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan3a" on shelf "AF-213000" at controller B is now running at speed 9310 rpm 1249 INFO Dec 30 2023 08:05:38 12343 hardware AF-213000 Fan "fan3b" on shelf "AF-213000" at controller B is now running at speed 9506 rpm 1250 INFO Dec 30 2023 08:05:38 12356 hardware AF-213000 Temperature sensor "inlet-temp" on shelf "AF-213000" at inlet temp of controller B is operational: current temperature is 37 C 1251 INFO Dec 30 2023 08:05:38 12356 hardware AF-213000 Temperature sensor "outlet-temp" on shelf "AF-213000" at outlet temp of controller B is operational: current temperature is 49 C 1252 INFO Dec 30 2023 08:06:58 12354 hardware AF-213000 System temperature is now within range: current temperature for sensor "inlet-temp" on shelf "AF-213000" at inlet temp of controller B is 37 C 1253 INFO Dec 30 2023 08:06:59 12354 hardware AF-213000 System temperature is now within range: current temperature for sensor "outlet-temp" on shelf "AF-213000" at outlet temp of controller B is 49 C 1254 INFO Dec 30 2023 08:06:59 12356 hardware AF-213000 Temperature sensor "LeftEar" on shelf "AF-213000" at left-side ambient of controller A is operational: current temperature is 24 C 1255 INFO Dec 30 2023 08:06:59 12356 hardware AF-213000 Temperature sensor "RightEar" on shelf "AF-213000" at right-side ambient of controller B is operational: current temperature is 24 C 1256 INFO Dec 30 2023 08:06:59 12348 hardware AF-213000 Power supply "power-supply1" on shelf "AF-213000" at lower right rear is OK 1257 INFO Dec 30 2023 08:06:59 12348 hardware AF-213000 Power supply "power-supply2" on shelf "AF-213000" at upper right rear is OK 1258 INFO Dec 30 2023 08:07:58 12354 hardware AF-213000 System temperature is now within range: current temperature for sensor "LeftEar" on shelf "AF-213000" at left-side ambient of controller A is 24 C 1259 INFO Dec 30 2023 08:07:59 12354 hardware AF-213000 System temperature is now within range: current temperature for sensor "RightEar" on shelf "AF-213000" at right-side ambient of controller B is 24 C 1260 INFO Dec 30 2023 08:08:58 12359 hardware AF-213000 NVRAM-0 Battery 0 is OK on controller B 1261 INFO Dec 30 2023 08:12:58 14019 hardware AF-213000 Ambient temperature on shelf AF-213000 is at 24 Celsius and is below critical level. 1262 INFO Dec 30 2023 08:12:59 14019 hardware AF-213000 Ambient temperature on shelf AF-213000 is at 24 Celsius and is below warning level.

Re: nimble Controller B rebooted unexpectedly

SanjanaN — Tue, 09 Jan 2024 20:17:07 GMT

Hi,

Controller B on Nimble array AF-213000 has been rebooting due to a memory error on the controller. The solution is to replace Controller B.

However the support contract for this array has expired. Kindly have the support contract renewed. Once that is done contact Nimble Support to arrange for a controller replacement.

Below is the Nimble support contact details:-

Phone

https://www.hpe.com/us/en/services/nimble-storage.html#support

Email to support@nimblestorage.com– will generate a support case – please provide a serial number and a clear description of the issue

Regards,
SANJANA N

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nimble Controller B rebooted unexpectedly

Re: nimble Controller B rebooted unexpectedly