topic Re: Can't update profile from template in HPE OneView

Can't update profile from template

Kerry Quillen — Wed, 17 Aug 2016 17:23:29 GMT

I just uploaded a new firmware bundle and edited a DL380-Gen8 template to make this the new firmware baseline. As expected all of the servers with that profile applied generated error "The server profile is inconsistent with its server profile template". However, powering off the server then selecting 'Update from template' returned error "unable to update - encountered a communication problem with x.x.x.x (Oneview ip address). Try again". Is this not the proper way to do this? If I edit the profile it shows its still pointing to the old firmware baseline. I can then repoint it to the new one and the server will boot and apply the firmware. Is this normal? I thought editing the template automatically updated the profiles created from it.

Re: Can't update profile from template

ChrisLynch — Fri, 19 Aug 2016 00:57:33 GMT

The process you are following is correct. However, the error you mention:

unable to update - encountered a communication problem with x.x.x.x (Oneview ip address)

Should be the IP Adress or hostname of the target server name or iLO address, not the appliance. Can you please confirm this? Also, can you tell me what iLO firmware you have installed is?

Re: Can't update profile from template

Kerry Quillen — Fri, 19 Aug 2016 13:54:06 GMT

The ip address is the appliance. ILO fw version is 2.40.

Re: Can't update profile from template

Kerry Quillen — Thu, 15 Sep 2016 16:45:54 GMT

Any new info?

Re: Can't update profile from template

ChrisLynch — Thu, 15 Sep 2016 19:46:30 GMT

Based on what you provided, it looks like you may be running into this Customer Advisory. Please review the steps contained within it. If needed, please contact HPE Support for further guidance.