topic Re: Clearing locked alert status in HPE OneView

Clearing locked alert status

TheGord — Thu, 02 Jul 2015 22:02:43 GMT

1.20.01-0021397, Dec 11, 2014

Hello to all,

We have a new OneView appliance install as part of a CS700 v2 deployment.

At some point during deployment the appliance 'lost' management of the primary OA in the c7000 chassis.

There is an error/alert/health warning on the main dashboard in OneView with a status of 'locked'.

I can refresh the status and OneView looks like it is connected again but I can't clear the alert and get things 'green' again.

I am logging in with the local admin account which is what i understand i need to be using to clear locked alerts but I can't seem to.

if someone could point me in the right direction that would be appreciated.

Thanks.

Re: Clearing locked alert status

ChrisLynch — Wed, 08 Jul 2015 17:56:28 GMT

Locked Alerts are conditions that require physical resolution. You can't clear them through the UI or API. Anyone with the appropriate role (Server Administrator role in this case) or Infrastructure Administator role, can clear Alerts/Activity that can be manually Cleared. This is not limited to the Administrator account within OneView.

How are you refresing the status? Are you going to the Enclosures view, selecting the appropriate enclosure, select Actions menu then Refresh Enclosure?

Re: Clearing locked alert status

Zuyderland — Thu, 09 Jul 2015 09:16:55 GMT

@Chris Lynch, HP wrote:
Locked Alerts are conditions that require physical resolution. You can't clear them through the UI or API. Anyone with the appropriate role (Server Administrator role in this case) or Infrastructure Administator role, can clear Alerts/Activity that can be manually Cleared. This is not limited to the Administrator account within OneView.

How are you refresing the status? Are you going to the Enclosures view, selecting the appropriate enclosure, select Actions menu then Refresh Enclosure?

Hello Chris,

We have the same problem. 2 weeks ago i updated the enclosure to the latest firmware and now the servers.

However everything seems to be fine again "Refresh Enclosure" and "Refresh Server" doesn't solve the problem.

Kind Regards,

Ronald Aben

Zuyderland

Re: Clearing locked alert status

TheGord — Thu, 09 Jul 2015 19:29:11 GMT

Thanks for the reply,

Yes, I've been going to the Actions menu and selecting Refresh. It then asks me for the credentials. I think this may be the issue as I just realized i'm entering the 'secondary' credentials from the CID. OneView accepts them and the components in the chassis are 'green' but the error does not go away.

I'll try different credentials and see how that goes.

Thanks.

Re: Clearing locked alert status

ChrisLynch — Thu, 09 Jul 2015 20:58:51 GMT

Are you sure the Refresh task is completing successfully? You don't need to provide the Primary OA IP or DNS name, as OneView will automatically figure that out if you provide the Secondary OA IP/DNS name.

Re: Clearing locked alert status

TheGord — Fri, 10 Jul 2015 21:24:04 GMT

New 'refresh' operations complete but digging deeper I see there's one that's been 'running' for 43 days. I need to kill that one off I guess.

Re: Clearing locked alert status

TheGord — Tue, 14 Jul 2015 18:07:39 GMT

Hello to all,

Ok, so in working with CoE support, we ran a python scrip on the OV appliance to clear some taks and then bounced the appliance a couple of times and that has snapped it back into shape.

Thanks.

Re: Clearing locked alert status

JSmid — Fri, 02 Oct 2015 09:48:04 GMT

Anybody have any tips for this? All of my server hardware currently has a status of Error due to losing network connectivity. I have verified that oneview can access the blades and I've tried refreshing the hardware/enclosure and rebooting the appliance.

Re: Clearing locked alert status

ChrisLynch — Fri, 02 Oct 2015 14:17:23 GMT

Can you explain what you mean by "verified OneView can communicate with the blades?" How did you "verify" this condition? If OneView can communicate with your infrastructure, then the appliance would clear alerts that were about communication errors.

What version of HP OneView are you running?

Re: Clearing locked alert status

JSmid — Fri, 02 Oct 2015 14:25:20 GMT

I just updated the appliance to 1.20.5.

I was able to get a few of the blades in a non-error state after I reset the ILO Controllers, but most of them are still showing the Network connectivity error.

I verified connectivity by deleting the Oneview admin user on ILO then refreshing the server hardware. During the refresh it is then able to re-create the user account. It usually stops when it gets to the "Update environmental configuration." step.

On the other enclosure that was having issues, I removed the Enclosure from OneView and then re-added it, reset the ILO controllers on the blades, and then did a refresh and then the error went away.

Re: Clearing locked alert status

ChrisLynch — Fri, 02 Oct 2015 14:26:37 GMT

Can you tell me what iLO firmware version you are using?

Re: Clearing locked alert status

JSmid — Fri, 02 Oct 2015 14:29:18 GMT

version 2.03

Re: Clearing locked alert status

MeFromil — Thu, 03 Dec 2015 06:37:32 GMT

i have the same problem And fix it by next step

1. Update Server Firmware

open Putty to Onboard admin

try to reset the Bay ILO by typing :

connect BAY X

reset /MAP1

Re: Clearing locked alert status

JSmid — Thu, 03 Dec 2015 09:44:00 GMT

Yes! this has solved the issue. Thank you!

Re: Clearing locked alert status

Afridi43 — Tue, 12 Jul 2016 12:23:01 GMT

Kindly perform a clear NVram on the server with the profile locked.

1- Power off the server and locate the system maintenance switch ( check the mapping on server’s access panel)

2- Move switch S6 from default 'Off' position to 'On'

3- When a message indicates that a maintenance switch has been turned on and the unit has been reset, power it off

4- Reverse switch S6 and reboot again

Re: Clearing locked alert status

Tapper3 — Mon, 14 Nov 2016 16:40:21 GMT

I tried all of the suggestions above and none worked. Finally I just removed the enclosure from HP Oneview and then readded it. This worked!! All of the logs are still there, but the Locked staus has now been cleared. I am using HP Oneview only for monitoring so it was easy to remove the enclosure. This really would not work for prople who use HP Oneview to manage their enclosures.

Re: Clearing locked alert status

Juliano_Flores — Thu, 08 Dec 2016 12:31:32 GMT

Hello MeFromil,

This solution really works: after 15 HP OneView alerts, all was solved with this tip.

Thanks a lot!