topic Re: Upgrade to 3.10 failed in HPE OneView

Upgrade to 3.10 failed

Vladislav1 — Thu, 20 Jul 2017 14:10:08 GMT

Good day, colleagues.
When I try to update the appliance from 3.00.07 to 3.10.04, an error occurs.

I tried on two different 3.00.07 appliances.

What can I do to successfully update?

Update appliance to version 3.10.04-0299553
Update appliance failed

Update appliance

7/20/17 9:49:30 am

1 hour ago

Error49m0s

Start update
Execute pre-snapshot scripts
Shutdown services
Execute pre-update scripts
Install packages
Execute post-update scripts
Reboot appliance
Update database
Startup services
Reverting the appliance to pre-update version
Update failed

1. Issue

Update operation failed while starting services.

Resolution

Download the support dump file created by the appliance, and contact your authorized support representative for further analysis.

Re: Upgrade to 3.10 failed

ChrisLynch — Thu, 20 Jul 2017 16:53:11 GMT

Do you have HPSUT, OneView GlobalDashboard and/or CloudSystem in use within your environment? If so, please open a support case in order to resolve this before attempting to update your appliances again.

Re: Upgrade to 3.10 failed

Baptt — Fri, 21 Jul 2017 06:48:43 GMT

Same issue, from 3.00.05-0271823 to 3.00.08 & 3.10. I've an active global dashboard.

Re: Upgrade to 3.10 failed

Vladislav1 — Fri, 21 Jul 2017 07:04:17 GMT

Chris,
Yes, we have GlobalDashboard.
The first appliance, test, to the GlobalDashboard is not connected. The second, productive, connected to the GlobalDashboard.
Already tried to open the case - while they refuse. They want a support contract number. We have are licenses for OneView Advanced, which converted from InsightControl licensed.

Re: Upgrade to 3.10 failed

peyrache — Fri, 21 Jul 2017 13:37:58 GMT

Hi
Please open a case to HPE services
JY

Re: Upgrade to 3.10 failed

Vladislav1 — Fri, 21 Jul 2017 13:46:42 GMT

Again, the support of HPE does not want to open the case, says want SAID..

Re: Upgrade to 3.10 failed

peyrache — Fri, 21 Jul 2017 15:03:58 GMT

Do you have any hardware under warrantly (managed/monitored by OV) ?
JY

Re: Upgrade to 3.10 failed

ChrisLynch — Fri, 21 Jul 2017 15:15:44 GMT

You will need your Support Agreement ID (SAID). Any HPE OneView Advanced customers have 3 year support, so you absolutely should have the ability to open a support case. Unfortuntely, to resolve this issue, it will require a support case elevated to Level 2 to help resolve the issue.

Re: Upgrade to 3.10 failed

vrivoire — Sun, 23 Jul 2017 14:50:28 GMT

Same issue for me. Upgrade to OV 3.1 or 3.0.8 is failing. I'm also using GD 1.2.

Support case is open.

Re: Upgrade to 3.10 failed

Vladislav1 — Mon, 24 Jul 2017 07:32:25 GMT

> Do you have any hardware under warrantly (managed/monitored by OV) ?

Yes, we have a lot in the monitoring. For the manage, we are planning.

Re: Upgrade to 3.10 failed

Vladislav1 — Mon, 24 Jul 2017 13:10:40 GMT

You will need your Support Agreement ID (SAID). Any HPE OneView Advanced customers have 3 year support, so you absolutely should have the ability to open a support case.

We have a license of OneView Advanced, but it is obtained from conversion from license InsightControl. Along with it, SAID was not issued. We are solving the issue, but it is not clear by the time.
Are there possible scenarios for resolving the issue for self-verification?

Re: Upgrade to 3.10 failed

ChrisLynch — Mon, 24 Jul 2017 16:28:58 GMT

@Vladislav1

I sent you a Private Message asking for some information from you. Please reply to that so I can help you further. Without a Sales Order, it is not possible to help. And I don't want you posting that information on a public forum, as that is sensative customer data.

Re: Upgrade to 3.10 failed

Vladislav1 — Tue, 25 Jul 2017 13:54:28 GMT

Chris,
Our ASM told us SAID. The case was opened.
It's a massive problem, right?

Re: Upgrade to 3.10 failed

Tan_Foo_Siang — Wed, 26 Jul 2017 02:39:43 GMT

With the problems that people are facing right now after the upgrade to 3.1, it is probably better not to upgrade for the time being until the problems are resolved.

Re: Upgrade to 3.10 failed

ChrisLynch — Wed, 26 Jul 2017 03:01:30 GMT

@Vladislav1,

No. We see this issue in certain cases, and we are advising customers that experience this particular issue to please open a support case to help resolve. We are working on a Customer Advisory and hotfix to address this particular issue.

@Tan_Foo_Siang,

No, I would not advise that. The majority of customers we have seen that have upgraded did not experience this condition. So no, this is NOT a wide spread issue. Specific conditions must exist for this ""45-minute upgrade failure" to occur.

Re: Upgrade to 3.10 failed

Bart_Heungens — Wed, 26 Jul 2017 12:52:11 GMT

As far it might help, I did meanwhile 3 succesfull OV upgrades to 3.10 from 3.0x...

One thing I always do before any upgrade (learned this from the upgrades in versions 1;x and 2.x is to reboot the OV appliance before doing actually the upgrade... And of course make a backup...

Re: Upgrade to 3.10 failed

ChrisLynch — Wed, 26 Jul 2017 16:18:58 GMT

Thanks for your input Bart. We are glad you have successfully updated customers appliances.

Unfortunately, with a 3.00.x appliance, even a reboot may trigger the scenario that some folks have reported during an upgrade, but with an Oops screen. Please know that we are working on a CA and hotfix to address this in the short term and have a patch to address longer term. As I stated above, if you run into this please open a support case, and elevate it to Level 2 in the meantime.

I will update this thread once the CA and hotfix is available.

Sent from my Windows 10 phone

Re: Upgrade to 3.10 failed

Vladislav1 — Thu, 27 Jul 2017 13:56:44 GMT

>One thing I always do before any upgrade (learned this from the upgrades in versions 1;x and 2.x is to reboot the OV appliance before doing actually the upgrade...

Unfortunately the preliminary reboot does not help

Re: Upgrade to 3.10 failed

peyrache — Thu, 27 Jul 2017 13:59:58 GMT

Was is error message ( database error ?)
JY

Re: Upgrade to 3.10 failed

Vladislav1 — Thu, 27 Jul 2017 14:12:11 GMT

Peyrache,

An example of an error is given at the beginning of the post.