https://community.hpe.com/t5/hpe-oneview/remote-support/m-p/6975294#M2193 <P>When trying to enable remote support it fails saying check network connectivity or proxy. Proxy is setup. How can this be tested further or anything else to check?</P> Thu, 31 Aug 2017 14:30:53 GMT Synergize 2017-08-31T14:30:53Z https://community.hpe.com/t5/hpe-oneview/remote-support/m-p/6975294#M2193 <P>When trying to enable remote support it fails saying check network connectivity or proxy. Proxy is setup. How can this be tested further or anything else to check?</P> Thu, 31 Aug 2017 14:30:53 GMT https://community.hpe.com/t5/hpe-oneview/remote-support/m-p/6975294#M2193 Synergize 2017-08-31T14:30:53Z https://community.hpe.com/t5/hpe-oneview/remote-support/m-p/6975330#M2194 <P>Are you using an FQDN address for your Proxy?&nbsp; Can you change it from FQDN to IPv4 Address?&nbsp; What type of Proxy do you have?</P> Thu, 31 Aug 2017 19:38:49 GMT https://community.hpe.com/t5/hpe-oneview/remote-support/m-p/6975330#M2194 ChrisLynch 2017-08-31T19:38:49Z https://community.hpe.com/t5/hpe-oneview/remote-support/m-p/6979023#M2195 <P>When first setting up remote support, I had an error where it would throw an error anytime trying to click edit settings. I had a proxy configured with no authentication, as our proxy requires no authentication to work. However once I put in my domain credentials under authentication, I was able edit\enable remote support. I have since removed my credentials and disabled <SPAN>authentication, and remote support appears to be working.</SPAN>&nbsp;</P> Wed, 04 Oct 2017 13:43:36 GMT https://community.hpe.com/t5/hpe-oneview/remote-support/m-p/6979023#M2195 sysadmin4151 2017-10-04T13:43:36Z