topic HPOneView not responding in HPE OneView

HPOneView not responding

JohnR2 — Thu, 26 Oct 2017 13:58:45 GMT

We are running OneView v2.00 under MS Hyper-V. This has been in place since Aug-2016.

A few days ago we found we could not connect to the browser interface and could not ping the VM. Hyper-V shows the machine as 'running' and I have tried restarting it but it makes no difference.

I have tried logging a call with HP support but they won't log a call without a serial number. Does this have a serial number?

Can anyone tell me how I can access the OneView VM? I have a backup available (created using the PowerShell module) but I can't restore this unless the system is available can I?

Thanks

Re: HPOneView not responding

peyrache — Thu, 26 Oct 2017 14:24:55 GMT

You can access directly to console
Toggle UI to character using ctrl F1 or F2
JY

Re: HPOneView not responding

JohnR2 — Thu, 26 Oct 2017 15:01:37 GMT

Sorry but I don't understand what you mean

Re: HPOneView not responding

peyrache — Thu, 26 Oct 2017 15:21:55 GMT

You can access directly to oneview console
Hyperv manager window connect command
Then you have access to oneview console

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Re: HPOneView not responding

JohnR2 — Thu, 26 Oct 2017 15:25:49 GMT

Thanks. I have resoved the issue now - it was a problem with DHCP. The OneView system had lost it's IP address.

Re: HPOneView not responding

PeterWolfe — Thu, 26 Oct 2017 19:46:46 GMT

> it was a problem with DHCP. The OneView system had lost it's IP address.

Technically, that's an unsupported configuration. You really want to assign OneView a static address. It's supported to use DHCP if you use static DHCP reservations (which is essentially a way to use DHCP to assign a static address).

If the OneView IP changes then the remote monitored/managed devices no longer know here to send SNMP traps etc. It causes a set of cascading issues that are all avoided with static addressing.