topic Re: Unable to add server hardware error in HPE OneView

Unable to add server hardware error

Kerry Quillen — Fri, 31 Aug 2018 14:53:41 GMT

I am trying to add a DL380-Gen8 runnin ESXi 6.0 to oneview (4.10) and keep getting error "Unable to add server hardware: x.x.x.x Unable to discover server hardware". I can successfully log into the ILO and verify that everything is configured correctly. The Agentless management service is showing as not available so I suspect that might be the issue. How can I determine if the AMS is installed or not? I have not tried rebooting the server yet as t has to be done after hours.

Also verified that there are no dns or firwall issues. ILO is at fw 2.55.

Re: Unable to add server hardware error

Tan_Foo_Siang — Mon, 03 Sep 2018 08:41:15 GMT

Check whether the iLO has the necessary information such as Product Name / Serial Number / Product ID

Was there a system board change prior to this issue?

Re: Unable to add server hardware error

Kerry Quillen — Wed, 05 Sep 2018 12:33:25 GMT

Yes, all of the system info is displaying correctly. This is the origina mb.

Re: Unable to add server hardware error

Tan_Foo_Siang — Wed, 12 Sep 2018 08:39:51 GMT

I just noticed that OneView 4.10 no longer support Gen 8 servers in "Managed" mode, "Monitored" mode should still work fine.

Re: Unable to add server hardware error

Kerry Quillen — Wed, 12 Sep 2018 12:33:42 GMT

can you provide me with a link where it states that? I did not see it in the release notes. I've since add a few different Gen8's to Oneview as managed without issue.

Re: Unable to add server hardware error

Tan_Foo_Siang — Thu, 13 Sep 2018 07:57:16 GMT

http://h17007.www1.hpe.com/us/en/enterprise/integrated-systems/info-library/index.aspx#.W5nQtbpuJ_x

Look for the document under "HPE OneView 4.1 Support Matrix"

I also had similar problems previously adding Proliant ML110s to OneView 4.00.07, although it was stated that in the support matrix that it can be added as "Monitored".

Once I upgraded to OneView 4.10, i am able to add the Proliant ML110s without any more problems.

Re: Unable to add server hardware error

Kerry Quillen — Thu, 13 Sep 2018 13:04:16 GMT

Found it. Guess I should have been more specific - I have DL380p's which are supported as managed devices. sorry for the confusion.