topic Re: Remote Support - differing primary contacts in HPE OneView

Remote Support - differing primary contacts

adamcole — Wed, 16 Jan 2019 18:39:57 GMT

Is it possible to have different primary contacts in Remote Support depending on the issue? We have a tech support desk that we'd like to send all hot swappable hardware failures to and everything else to our level 2 support. Is that possible?

Re: Remote Support - differing primary contacts

ajav01 — Thu, 17 Jan 2019 11:43:20 GMT

you can add other contacts added however default cannot be deleted.

regards

Re: Remote Support - differing primary contacts

JTodd1 — Tue, 22 Jan 2019 17:51:05 GMT

Hi - You can set a primary and secondary contact for the systems. These can be modified at the server, enclosure or data center levels to meet your needs.