topic vum-server error on patch definition update from OV4VC in HPE OneView

vum-server error on patch definition update from OV4VC

Safi7 — Thu, 20 Apr 2023 07:52:03 GMT

Hello,

vCenter-Server-version 7.0.3.01000-20395099

So we are facing an unknown fault when we add HPE OneView for vCenter as software depot for vLCM,
in vcenter logs we can find below error:

vum-server-log

value too long for type character varying(255) SQL execution failed: UPDATE VCI_PACKAGES SET build_date = ?, bundle_id = ?, code_version = ?, component_name = ?, downloadurl = ?, installation_impacts = ?, locale = ?, name = ?, path = ?, payload_type = ?, pkg_size = ?, release_build = ?, signature = ?, signature_type = ?, software_tags = ?, version = ?, vib_type = ? WHERE id = ? 2023-04-13T08:50:12.920Z error vmware-vum-server[22823] [Originator@6876 sub=VciSigUpdateTask.SigUpdateTask{855}] [vciTaskBase 626] Task execution has failed: Unknown fault integrity.fault.VcIntegrityFault

We opened a SR with vmware and they informed that its an issue from HPE side, below is their response:

This is a known issue and it happens because the HPE OV depot name is too long for the lifecycle manager to handle and exceeds the maximum.
Please open a ticket with HPE and report this issue to them and see if it's available for them to shorten the name (URL is too long and needs to be shortened). My suspicion is the URL you're trying to enter is wrong, so please check with HPE to confirm the URL is correct.

Anyideas?
using OV4VC 11.3 / OV 8.1

Re: vum-server error on patch definition update from OV4VC

MV3 — Thu, 20 Apr 2023 07:49:06 GMT

Hello

We have not seen any issues as mentioned above, We request you to raise a support case with HPE for further review.

Cheers....

Re: vum-server error on patch definition update from OV4VC

Safi7 — Thu, 20 Apr 2023 10:54:24 GMT

Hello,

I have received (HPE Support case 5372824393) was opened by HPE support, but haven't gotten any response since last week...

and I am unable to find the case in our hpe support portal

Re: vum-server error on patch definition update from OV4VC

Vinky_99 — Mon, 24 Apr 2023 10:34:27 GMT

@Safi7

Hello,

FYI, these are free cases and not tied to the serial numbers of your product because serial number is confidential information and should not be shared in public forums. Thats why they do not show up in support center also. , So they recommend calling tech support to perform proper analysis. This is what I found.

Re: vum-server error on patch definition update from OV4VC

Safi7 — Mon, 24 Apr 2023 13:36:35 GMT

Hello @Vinky_99

Thank you for your reply, I will try to call HPE support then to further the investigation of this issue.

Betreff: vum-server error on patch definition update from OV4VC

Safi7 — Thu, 04 May 2023 11:25:06 GMT

UPDATE:

So finally managed to resove the issue by reinstalling OV4VC and assigning a short lengthed HOSTNAME, no more than "14 charecters".

Betreff: vum-server error on patch definition update from OV4VC

Sunitha_Mod — Fri, 05 May 2023 04:33:31 GMT

Hello @Safi7,

That's excellent!

We are glad to know the problem has been resolved and we appreciate you for keeping us updated.