topic Re: Checking for updates result in error in HPE OneView

Checking for updates result in error

SH7 — Thu, 23 Nov 2023 05:12:31 GMT

Hello,

I got the following error when I use "check for updates" in settings/updates: "Connect to HPE software depot.-> Check for updates operation failed.

An internal server error occurred. (CDS_031)

This results in no updatecontent is downloaded.

Also the appliance shows a "not connected to HPE" in the section "Remote Support". The registration itself went fine, as it has a "registred" status.

Does anybody had a similiar error and a hint what to do?

OV version is 8.60

, but had that problem with older versions as well. Support Center token is configured.

Thanks to everybody...

Re: Checking for updates result in error

ChrisLynch — Wed, 22 Nov 2023 18:59:47 GMT

We just re-released 8.60, with an 8.60.01 version. It addresses the OneView Remote Support connectivity issue. Please update to that release, which you can go to from 8.60.00.

Re: Checking for updates result in error

SH7 — Fri, 24 Nov 2023 04:23:40 GMT

@ChrisLynch Thanks for responding, in fact we did already update to 8.60.01 yesterday, no change ....

Re: Checking for updates result in error

SH7 — Fri, 24 Nov 2023 07:04:29 GMT

@Sunitha_Mod:
Why is this marked as "solved"? I wrote "no change" as "nothing has changed". The problem still exists.

Is there some sort of a list or anything for "CDS_errornumbers" and the corresponding components, so we can at least circle in the problem? Which logfiles in the dump-file to look at?

Thanks everybody...

Re: Checking for updates result in error

DanCernese — Mon, 27 Nov 2023 16:57:01 GMT

No-- that's explicitely an "internal" error and the code is meant to direct our support engineers to specific pieces of the code. Please open a support case for "internal" errors.

Re: Checking for updates result in error

ChrisLynch — Mon, 27 Nov 2023 17:03:52 GMT

As @DanCernese stated, please open a support case and provide the exact details. I would do this after you verify if there are no networking issues between your appliance and the available Internet connection. This would include validating any HTTP/HTTPS Proxy and/or Firewall rules that allow HTTPS (443/TCP) outbound to the documented FQDNs (documentation here).

From my experience, CDS_031 is typically due to connectivity issues preventing the appliance from connecting to the Software Depot backend, usually a Web Proxy configuration needed or incorrectly set.