topic Server Hardware Migration issue - Email Address in HPE OneView

Server Hardware Migration issue - Email Address

Scott Caryer — Thu, 04 Jan 2024 04:04:04 GMT

I am trying to migrate several DL380 Gen 10 servers one at a time from my OV 6.6.x appliance to my OV 8.00.x appliance. When I start the migration process, the server is initially created in the new OV appliance, but once it is created, about 3 to 4 seconds later it is removed. I was able to capture the error message:

Discover dependencies from source appliance oneview-psoc.hcbocc.ad
Server hardware license is available.
Migrate server hardware CoH-N1-ILO (172.26.100.191).
Migration cancelled.
Remove server hardware CoH-N1-ILO from this appliance.

Resolution: Provide another email address or use the other contact.

So the person on-call in our enviornment is listed as a Contact in the "Remote Support" section in each of our OV appiance BY DESIGN. So what is the issue here? I can't seem to find a hit on the internet for a fix.

Thanks in advnace...Scott

Re: Server Hardware Migration issue - Email Address

ChrisLynch — Wed, 03 Jan 2024 17:02:02 GMT

Please open a support case to work through the issue. Be prepared to provide an appliance support dump from the source and destination appliances.

Re: Server Hardware Migration issue - Email Address

BillyShine — Tue, 09 Jan 2024 06:49:25 GMT

Hi Scott can you share the support case for this issue. Thanks

Re: Server Hardware Migration issue - Email Address

BillyShine — Wed, 17 Jan 2024 15:25:26 GMT

hi Scott

The OVRS team investigated this issue but were unable to reproduce using a DL380 Gen10. I will close the defect we opened based on not being able to reproduce.

However if you continue to experience this issue please open a ticket with HPE Support. This helps us track the issue and also access additional logs etc as needed.

Re: Server Hardware Migration issue - Email Address

Scott Caryer — Fri, 19 Jan 2024 19:01:33 GMT

Oneview is becoming more of a pain that what it is worth. Espically the SUT process. There seems to be an issue with any various firmware component in the Gen10, or the Gen10+ servers. Half the time, it is quicker to simply copy the SPP ISO to the server and manually do it then, having to open a ticket for every little show-stopping issue you come across. I have been working with Oneview for nearly 5 years now. I am just over the SUT process not working as indented!

The juice is just NOT worth the squeeze anymore. A different issue all the time...

Re: Server Hardware Migration issue - Email Address

comm99 — Thu, 08 Feb 2024 10:18:31 GMT

Hi Scott

Sorry to hear that your support experience has not been good. We are constantly trying to improve it. If you can create a case and share the case # I can follow up on it directly. That way it is less likely to get misdirected etc. And this does help us track issues and provides a reference should issues re-occur later. So far we have had zero issues reported for device migration related to OVRS. So it is important for us that any issues that are occuring are surfaced.