topic Re: How to disable Remote support is unable to connect to HPE alert in HPE Primera Storage

How to disable Remote support is unable to connect to HPE alert

haku1 — Fri, 01 Mar 2024 07:36:03 GMT

Primera is a dark site with no plans to connect to HPE InfoSight.
A major alert called "Remote support is unable to connect to HPE" has occurred and cannot be cleared.
Can "Remote support is unable to connect to HPE" be suppressed?

Re: How to disable Remote support is unable to connect to HPE alert

haku1 — Fri, 01 Mar 2024 05:46:16 GMT

Hi Mahesh,

Yes. When disabled and Setting up the mail server, the following alert will occur.
Remote support is unable to connect to HPE

I would like to prevent this alert from occurring.

Best Regards,

Re: How to disable Remote support is unable to connect to HPE alert

Mahesh202 — Fri, 01 Mar 2024 05:59:00 GMT

Hi haku1

IMPORTANT Note:
Disabling this feature (not recommended) will prevent HPE Support from receiving any data from your system and disable HPE remote support access and software downloads to your system. No alert notifications will be sent to HPE when this feature is disabled.

Here's the step-by-step Procedure:

Login to HPE Primera UI
On the main menu, got settings
Click Telemetry --> Support settings.
Click Configure support
Under remote support access, choose Do not allow access and click Save.

Hope this helps.!!

Regards
Mahesh

Re: How to disable Remote support is unable to connect to HPE alert

Sunitha_Mod — Thu, 07 Mar 2024 09:46:02 GMT

Hello @haku1,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Re: How to disable Remote support is unable to connect to HPE alert

jc-chasez — Tue, 18 Jun 2024 16:07:04 GMT

The question is not how to disable remote support access - that is already known.

The question is how to supress the alert in the web UI "Cannot connect to HPE remote collection server".

We will not be enabling remote support access, but this alert recurrs every ~6 minutes, even after marking it as Acknowledged or Fixed.

Re: How to disable Remote support is unable to connect to HPE alert

ehubbard — Tue, 18 Jun 2024 17:02:28 GMT

I only have an Alletra MP in front of my right now, but it should be the same in that UI. Try this:

Settings --> Telemetry --> Support Settings --> Configure support --> Uncheck "Enable Call Home"

Re: How to disable Remote support is unable to connect to HPE alert

iulianhpe — Tue, 06 May 2025 11:47:32 GMT

ehubbard did you check meanwhile, is this solution valid also for HPE Primera 600 Storage Array ?