topic Re: HPE Primera Node Failed in many of my cases in HPE Primera Storage

HPE Primera Node Failed in many of my cases

AHAH — Mon, 03 Jun 2024 06:35:43 GMT

We have 3 of HPE Primera Storages such as A650 and A670 and H670 in all of these we have problems.

The first one is after some days we shutdown and replaced in rack and start, but one Node failed (Error FPGA Failed and stay on NEMOE environment so I gues motherboard had problem) so we send failed node to supplier and changed this node for us.

Another storage after initilized one node failed and we changed this node.

Another node every month reset we chnaged this and solve this.

We have good Data Center with good Tempreture and Humidity and clean server room and 4 UPS.

My question is anyone have these problems??

Thankyou

Re: HPE Primera Node Failed in many of my cases

sbhat09 — Mon, 03 Jun 2024 05:57:19 GMT

Hello @AHAH,

This is quite unusual issue, Never heard it from any other users.
If you have raised a support case with HPE support, please share it in a private message. Let me check if I can be of any help on this.

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

Re: HPE Primera Node Failed in many of my cases

AHAH — Mon, 16 Sep 2024 09:20:01 GMT

Hello Srinivas

These are errors. I think FPGA Failed or motherboard failed because I change CPUs, RAM, M.2 and etc, But nothing happend.

Error: Cannot force system to recover before it has processed a valid TOC.
HPE Primera cli%
HPE Primera cli% NEMOE taking over from FPGA.

after that i create Table of Content again but nothing

These ara some of errors again:

FPGA+00600 GPIO_1_P0 [0f] . . PROC0_FPGA_SKTOCC_N PROC0_FPGA_DDR4_EVNT_N
. . PROC0_FPGA_FIVR_FAULT .
FPGA+00601 GPIO_1_P1 [0f] . . PROC1_FPGA_SKTOCC_N PROC1_FPGA_DDR4_EVNT_N
. . PROC1_FPGA_FIVR_FAULT .

Re: HPE Primera Node Failed in many of my cases

veeyarvi — Mon, 10 Jun 2024 08:03:28 GMT

Hi Ahah,

This looks to be a hardware failure (mostly the board); and I am not sure whether the systems are under contract with HPE. If yes, please do contact the HPE support to find the reasons behind too many failures.

Regards,
Veeyaarvi

Re: HPE Primera Node Failed in many of my cases

AHAH — Thu, 13 Jun 2024 08:42:53 GMT

Thanks.

In HPE 3PAR 8000 or 7000, many of data centers nodes failure occured, I think in HPE Primera these problems will be solved, But accutally not.

Re: HPE Primera Node Failed in many of my cases

veeyarvi — Fri, 14 Jun 2024 08:49:43 GMT

Hi Ahah,

Please get in touch with the local HPE support to find why there are 'many' failures at your site. As mentioned earlier, there are no known issues with the hardware and if more frequent failures seen, need to check in detail.

Regards,
Veeyaarvi