topic Re: After deploying rmc6.3.9, the login interface cannot be loaded in Recovery Manager Central

After deploying rmc6.3.9, the login interface cannot be loaded

gavinyu — Fri, 04 Mar 2022 09:03:37 GMT

Hello everyone, after deploying RMC 6.3.9 on esxi7 or esxi6.7 today, use Edge or firefox to access https://ip/rmc-ui and it keeps loading and cannot enter the login interface. What to do next?

Re: After deploying rmc6.3.9, the login interface cannot be loaded

sbhat09 — Fri, 04 Mar 2022 10:03:12 GMT

Hello @gavinyu,

Have you tried an alternate browser? Or updated the browser?

If the issue still persists, please check if the SSL certificate is installed and valid.

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

Re: After deploying rmc6.3.9, the login interface cannot be loaded

kgaurav — Fri, 04 Mar 2022 11:33:22 GMT

Hi ,

May I know the version of firefox which you are using? Also, I believe the installation is successfully done and there was no issue with IP.

Regards

Gaurav

Re: After deploying rmc6.3.9, the login interface cannot be loaded

gavinyu — Mon, 07 Mar 2022 01:01:42 GMT

Microsoft Edge
version 99.0.1150.30 (64 位)

Firefox

97.0.1 (64 bit)

Re: After deploying rmc6.3.9, the login interface cannot be loaded

gavinyu — Mon, 07 Mar 2022 06:57:35 GMT

Report

Checks Result RMC service checks Services running

Passed RMC hardware checks RAM size

Passed Number of CPU cores

Passed Provisioned disk size

Passed FC configuration

Not Configured RMC storage system checks Storage systems registration

Not Registered RMC backup system checks Backup system (STOREONCE): 192.168.2.84 Registration status

Passed Backup system reachability

Passed Network latency

Passed Supported firmware

Passed Backup system cluster information

Passed Catalyst license status

Passed Service Set [1]

Passed Catalyst service information

Passed Catalyst store availability

Passed Data path connection from copy repository information Catalyst over Ethernet (CoETH) reachability with RMC

Passed Backup system 192.168.2.84 with CoEth IP: 192.168.2.84

Passed Catalyst over Fiber Channel (COFC) reachability with RMC

Passed Backup system 192.168.2.84 with COFC ID: COFC-92491615FB01

Warning StoreOnce Appliance FC connection

Warning RMC catalyst copy checks StoreOnce devices registration

Passed Catalyst store availability

Warning RMC element recovery technology checks Element recovery technology (ERT) service

Passed RMC-V checks vCenter: 192.168.2.50 configuration checks vCenter reachability

Passed vCenter service connectivity

Passed RMC-V services checks Services running

Passed RMC-V license check in storage systems No storage systems are registered

Failed

In rmc-v, the rmc work is normal. But the RMC management interface cannot be opened in the browser!

Re: After deploying rmc6.3.9, the login interface cannot be loaded

kgaurav — Mon, 07 Mar 2022 07:05:05 GMT

Hi ,

Can we discuss to see your issue ?

Regards

Gaurav

Re: After deploying rmc6.3.9, the login interface cannot be loaded

gavinyu — Mon, 07 Mar 2022 07:06:36 GMT

HI, problem solved! Switching Firefox's display language from Chinese to English everything works fine, thanks!

Re: After deploying rmc6.3.9, the login interface cannot be loaded

kgaurav — Mon, 07 Mar 2022 07:35:47 GMT

Thanks.