Memory and vaccine update problem

miho — Sat, 26 Jun 2010 11:40:42 GMT

I had to upgrade to the latest firmware version X3.2.0.2322 because of problem that I described in thread "X5 - UDM load failed (190)". After some time I have similar problem again, device cannot update to the latest vaccine because it does not have sufficient memory. When I reboot device I have 80% memory occupied and after few day memory gets over 90% threshold and I see Critical error warnings.

Today's situation:

97% memory occupied

Excerpt from System log:

DV update to 2.5.2.8031

Processing UDM Load request (force = 0)

UDM Memory Critical: Aborting UDM load (force = 0). Changes did not take effect. Please reconfigure your security settings and/or reboot the box

Completed UDM Load request (force = 0)

Digital Vaccine 2.5.2.8031 Installed

It looks like latest vaccine is correctly installed but it's not true. When I list all vaccine filters I see latest filter 9859 which is from Digital vaccine 8020. Info at "System summary" is also misleading - it says "Digital Vaccine: 2.5.2.8031 Up to date"

In System log I see also "Caught out of memory exception while loading /ramTmp/usr/vaccine/udm/ver3/base/signatures-core.xml"

Because of this problem I have to take care about this device and reboot very often. Subscribed Digital vaccine is useless now. I expected "install & forget" device!

Is there any way to decrease memory usage? How to get money back for Digital vaccine? Is there a X5 alternative with more memory?

This message was edited by miho on 6-26-10 @ 4:44 AM

Re: Memory and vaccine update problem

miho — Mon, 26 Jul 2010 14:49:45 GMT

I post a summary of my observations after one month:

1. Memory problems disappeared when I turned off vaccine autoupdate. Memory occupation stabilized at 81%.

2. Manual update of vaccine immediately generates memory exception (started from 81%)

INFO UDM   Processing UDM Load request (force = 0)

INFO UP    Digital Vaccine 2.5.2.8041 Installed

CRIT SYS   Caught out of memory exception while loading /000/usr/udm/ver3/base/signatures-meta.xml

ERR   UDM   Low memory. UDM load request aborted

ERR   UDM   UDM load failed (120)

Summary: digital vaccine (which was the main distinctive reason why I've chosen this device) is absolutely USELESS and I can't update it anymore.

Good by 3com/HP

topic Re: Memory and vaccine update problem in Security e-Series

Memory and vaccine update problem

Re: Memory and vaccine update problem