topic Re: Error Deploying Node - Model not supported in HPE SimpliVity

Error Deploying Node - Model not supported

NZamp — Fri, 27 Dec 2019 09:19:36 GMT

Hello to all,

i´ve got a problem deploying a host to a new cluster. When it´s up to select the node and continue the error "Model type (ProLiant DL380 Gen 10) of the selected HPE OmniStack host is not supported....." appears. The version of the Deployment Manager is the correct one and i´ve deleted all arrays from the integrated RAID controller, still the same problem. When i choose an existing SimpliVity cluster to deploy the node to, no error appears.

Can anybody help?

Cheers,

Nick

Re: Error Deploying Node - Model not supported

OzgurT — Fri, 27 Dec 2019 14:46:43 GMT

What is the svt version that you try to install.Did you upgrade to server fw according to interoperability guide.

Re: Error Deploying Node - Model not supported

DaveOb — Sun, 29 Dec 2019 07:35:21 GMT

Couple of things to try,

Is the deploy installer the correct version.

is the FW compatible.

Is the cluster you are trying to deploy into healthy (svt-federation-show)

Do all nodes have an entry in the "Family" coloum,

HW in ILO ok disks ect,

It may be worth doing a Simplivity safeshutdown and reboot on the nodes in the cluster you are trying to deploy into.

Failing that you would need a supprot ticket you can bypass the check but I would have it verified by support first,

Re: Error Deploying Node - Model not supported

NZamp — Wed, 08 Jan 2020 08:20:53 GMT

Hello Dave,

short answer to your questions:

Is the deploy installer the correct version.

Yes, checked it several times, also from the same downloaded package.

is the FW compatible.

Same as the other cubes

Is the cluster you are trying to deploy into healthy (svt-federation-show)

Cluster is healthy

Do all nodes have an entry in the "Family" coloum,

Yes

HW in ILO ok disks ect,

Everything is showing ok

As you suggested i´ve opened a ticket. I will post the outcome.

Cheers,

Nick

Re: Error Deploying Node - Model not supported

NZamp — Mon, 17 Feb 2020 08:48:03 GMT

Hello,

just a short recap of the problem and the solution. After time it came out that the node that i tried to deploy was a dl30 H model that has no physical TIA card anymore. Since the environment of the customer was running on 3.7.6U1 i had to update to 3.9 an everything worked. Hope this helps.

Regards,

Nick